Jared Kay Email & Phone Number

Seattle, Wa, Us

New York, Ny, Us

● Conduct data annotation and labeling tasks to support the training of large language models (LLM). ● Collaborate with cross-functional teams to ensure data quality and accuracy. ● Utilize annotation tools and software to process diverse datasets, including text, images, and audio. ● Implement quality control measures to maintain high standards in data annotation. ● Assist in developing and refining annotation guidelines and protocols to improve efficiency. ● Analyz model outputs to identify areas for improvement and provided actionable feedback. ● Contribute to the creation of training materials and documentation for new team members. ● Participate in regular team meetings to discuss project progress and address challenges.

Milwaukee, Wisconsin, Us

● Provided Tier 2 level support for a variety of technical issues, specializing in troubleshooting network devices, including routers, switches, and firewalls, to ensure optimal performance and reliability of the network infrastructure. ● Worked daily with troubleshooting customers' phone issues, as well as configuring phones and supporting Cisco Softphones, as well as Teams IP Phone feature. ● Actively participated in the resolution of escalated issues by opening TAC (Technical Assistance Center) cases with Cisco, ensuring timely resolution. ● Installed and maintained Cat5e, Cat6, and fiber optic cabling in a high-density data center environment. Terminate and test cabling to ensure compliance with industry standards. Document cabling runs and connections to ensure accurate records. Troubleshoot and repair cabling issues to minimize downtime. ● Helped in MACD (Moves, Adds, Changes, Deletes) tasks, including provisioning and configuring network devices, OS installations, and software deployments, ensuring seamless transitions for end-users. ● Worked daily with MDT and Laptop-Tablet 2 in 1 device, configuring with Sim setup through Verizon. ● Configured and maintained a large-scale network of Cisco routers and switches. ● Installed and configured SCCM clients on workstations and servers. Monitor and troubleshoot SCCM client issues. ● Deployed software packages and operating systems using SCCM. Assisted with the implementation and maintenance of SCCM infrastructure. ● Managed VLANS, trunking, and Layer 3 routing. ● Provided technical support to internal customers and external partners Escalating complex issues to Senior/Lead engineers. ● Worked to deploy new desktop and laptops to new customers as well as refresh old hardware for current employees, while educating customers along the way. ● Troubleshooted and repaired problem hardware, including Servers, Server drives, PCs, Laptops, Printers, Telephones, etc.

London, London, Gb

● Regularly created tutorials/guides in MS Word, as well as recorded data, and wrote scripts within MS Excel and MS Access, full knowledge of most functions of Excel. ● Collaborated closely with VoIP and network engineering teams to troubleshoot and resolve issues related to NICE CXOne call center infrastructure, including Private Branch Exchange, and Quality of Service (QoS) optimizations ● Used of ticketing software, Ivanti Heat, for user ticketing as well as other ITSM requests. ● Installed, maintained, and troubleshot required client software and hardware, both on premises and remotely over VPN. ● Conducted proactive monitoring and maintenance of network components associated with CXOne, including routers, switches, and firewalls, to ensure optimal performance and reliability of the VoIP and UC Voice platforms. ● Microsoft Active Directory management, both On-Premises and Azure, building security and distribution groups as well as managed access levels for users/computers/servers, as well as MDM for mobile devices. ● Microsoft Intune management, specifically autopilot setup and deployment, as well as user and device group management. ● Worked on team of technicians and engineers to image, provision, and deploy PCs and laptops as part of a refresh/update for employees to work at home. ● Installed and configured VPN software settings for users to proceed to work from home. ● Used PowerShell and application GUI to build application deployment packages in PDQ as well as Ivanti LANDesk. Troubleshot applications using intermediate knowledge of SQL and PowerShell programming. ● Deployed PCs to users with various peripheral hardware, such as small networking switches, keyboards, laptop docks, monitors, mice, small office printers along with any necessary drivers and group policy updates installed as needed. ● Migrated over 100,000 clients from an existing SCCM environment. Developed and deployed custom SCCM scripts and applications.

Morgantown, Wv, Us

PC Support with emphasis on Telecom

Chambersburg, Pennsylvania, Us

Healthcare IT Helpdesk

Brookfield, Wisc., Us

Technical Specialist for Point of Sale devices