Jared Key Email & Phone Number

Calvert, Al, Us

Use Service Now to manage and process support actions and requests for software and hardware issues.Load software, grant permissions, configure and deploy hardware for new employees to assist in onboarding process.Create and resolve help desk tickets, troubleshot and resolve desktop/machine issues in a windows environment.Assist around 2500 Arcelor Mittal associates internationally in identifying issues and explaining solutions to minimize mill downtime and increase production rates.Ensure all corporate metrics on service quality and efficiency are met and adhered to.Utilize Cisco Unified Communications Manager, Microsoft SCCM, SAP Enterprise, Microsoft Intune to perform day-to-day tasks.

Douglasville, Ga, Us

Conduct informative tours for potential students and families, showcasing the benefits of Code Ninjas' programs and the opportunities in thecoding field.Mentor and guide students, fostering their passion for coding and supporting their personal and professional growth in the field.Deliver engaging and comprehensive coding instruction, covering essential concepts such as conditionals, coding syntax, debugging, and objectoriented programming.Monitor and assess student progress, providing constructive feedback and grading JavaScript, LUA, and C# projects to encourage continuousimprovement.Efficiently manage events and affiliate relationships using CRM EZ transition application, ensuring seamless organization and coordination.Engage in presentations at schools and events, effectively promoting Code Ninjas' after school services and summer camps, driving awareness andenrollment.

Baton Rouge, Louisiana, Us

Manage and address company help tickets using ServiceNow software, ensuring the timely and effective resolution of user issues and hardwaremanagement.Implement employee permissions and access controls through Active Directory, enhancing system security and user access management.Utilize SCCM to efficiently troubleshoot and resolve user problems remotely, minimizing downtime and improving user experience.Design flowcharts to streamline specific IT processes, contributing to increased operational efficiency within the organization.Facilitate onboarding training for new employees, familiarizing them with company processes and IT tools for a smooth transition.Resolve hardware and software issues in a Windows environment, proactively identifying and resolving technical challenges to maintain systemperformance