At Intelligys, I filled a key role as primary or secondary point of contact overseeing IT infrastructure for a diverse range of clients in need of enterprise IT services and support. My duties included overseeing the administration of Office 365 and Google G-Suite deployments with over 200 users combined, deploying and maintaining Windows, MacOS, and Chrome OS workstation infrastructure, and building and provisioning physical servers and cloud-based software as required.I also assisted clients with completing SOC-1/2 audits and PCI audits, and submitting asset escrow bundles within deadlines. Additionally, I provided leadership and training to IT teams that procure and configure infrastructure on client sites (computers, network hardware, software, desks, etc.) and allocated tasks to resources based on available bandwidth and skill set.On the back-end, I took on additional roles as needed to support client success initiatives, marketing/outreach, client acquisition, and on-site evaluations. I provided pre-sales assistance as well as specifications and requirements for proposals to support client capture strategy targeting small businesses in various industries.♦ Managed and maintained key hardware and software infrastructure for over 5 client sites concurrently.♦ Assisted with design of onboarding process to enable a client to rapidly hire staff while mitigating lost productivity and successfully brought the client from ~50 to ~150+ employees over nine months, all while maintaining IT stability.♦ Assisted a client with a service contract review that resulted in a new solution, which will save the client over $10k annually.♦ Recognized as ‘Star of the Month’ and earned a Client Acquisition Bonus for exemplary pre-sales work.♦ Consistently received accolades from company leadership and clients.

As CEO, I offered clients enterprise IT services as well as on-site and remote technical support for home and business. My duties included overseeing all processes from conception to completion, including marketing, administration, and finance. This required superior attention to detail and strong rapport-building to get the business where it needed to be. Over the course of three years, established over 25 regular clients and built a reputation as a reliable, knowledgeable technical support provider in Charlotte, NC.♦ Assisted a client with an ISP SLA review that resulted in a new solution, which will save the client over $20k annually.

As Technical Director I acted as primary point-of-contact providing on-site / remote technical support for a small entertainment company. I remained highly focused on back-end technology, including the design and assembly of reliable, cost-effective x86-based show presentation systems using off-the-shelf hardware, deployment and modification of web applications to modernize customer experience, and audio equipment upgrades and troubleshooting. My duties as Technical Director also included supporting entertainment presenters in the field and ensuring all hardware and software assets performed reliably.♦ Modernized the technical landscape of the company during my tenure.♦ Launched initiative to build custom show presentation systems instead of buying issue-prone used assets, which has potentially resulted in saving the company over $2K annually on cost-of-ownership alone.

As Executive Director, I offered studio-based creative services to actors, singers, and musicians and built all web-based software and internal services infrastructure to support company operations from existing open-source tools. Under my leadership, Nites played a pivotal role in shaping the development of the NoDa and Plaza Midwood, Charlotte, NC neighborhoods during the time period by establishing a presence in the area via photography, music & film production, and guerrilla marketing campaigns. During this time, I also developed and managed branding, press kits, social media, and web presence for actors, musicians, and models.♦ Established major sponsorship and strong sales in year one by photographing nightlife, parties, and social events, and uploading photos on website and social media, including Facebook, Twitter, etc.♦ Generated public awareness for local neighborhood businesses and increased clients’ revenues 20-40% in first quarter.

At Trac2Mobile, I supported the largest private-sector field deployment of Panasonic Toughbooks (1500-2000) in the U.S. and assisted in allocating tasks to a team of 3-5 support technicians. I also acted as a primary point of contact on technical support issues and provided hardware and software support. My daily duties included deploying and supporting unique Windows-based infrastructure in the field while managing multiple asset tracking tools, e.g., Computrace and Kaseya, to support client operations.♦ Specialized in setup of cellular networking in NASCAR transports for network connectivity on the track.♦ Offered superior customer, software, and hardware support for a multi-billion-dollar userbase.