Implementing customer service and safety protocols to all staff and patients on a daily basis. Along with conducting various perimeter checks of the hospital grounds and EVOLV weapons screening.

• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty, while documenting data in appropriate systems• Operated telephone and radio equipment to receive requests and reports from first responders• Operated specialized software to track and maintain case incident numbers and logs as well as update and retrieve information for first responders• Questioned callers to determine nature of problems and locations to direct type of response needed• Conducted criminal record checks, warrant checks, DMV status inquiry checks into telecommunications systems to fulfill police officer requests • Assisted callers in emergency situations with appropriate information and support

• Prioritized and rearranged tasks to meet changing demands• Checked shipments against paperwork and signed documents• Processed and restocked returns• Utilized heavy machinery and equipment such as palletizers, cherry pickers, forklifts, and pallet jacks• Assisted with monthly audits

• Oversaw worksite security access for UPS site following company standards and COVID protocols • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority• Conducted regular patrols of key areas to spot and control security concerns• Operated handheld metal detector and other surveillance devices to screen individuals entering and leaving the facility, preventing passage of prohibited articles into restricted areas or leaving the facility• Patrolled internal building spaces and facility grounds to identify and deter threats to assets• Issued access cards to authorized personnel to monitor access points• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building• Awarded bonus for apprehending employee with contraband equipment and narcotics leaving company premises

• Completed daily probation officer responsibilities, including parolee intakes, GPS bracelet installation, and development of risk assessment • Shadowed Judge to learn conduct of the legal system • Summarized court case details for Judge in preparation for daily sessions• Monitored offenders on probation and parole for compliance with court protocols

- Provided academic mentoring support to six PAL students each semester- Organized weekly schedules for individual and group sessions- Edited papers along with grammatical mistakes and reviewed materials such as upcoming presentation(s), projects and exams

-Helped incoming PAL students transition to the upcoming college life -Lead individual and large group panel discussions, developed structured agenda(s) & schedules for student's projects & assignments- Teacher's Assistant in Psychology and Writing Classes

• Maintained and Updated Vendor Management report• Completed ride-along(s) with Patrol Officers to gain understanding of community policing • Earned Criminal Justice Information Services (CJIS) Recognition Certification

• Learned and practiced community policing concepts on college campus• Shadowed Patrol Officer to learn proper conduct of an Officer • Managed data entry of vehicle violation tickets into database