Jared Kuller Email & Phone Number

Bennington, Ne, Us

Omaha, Nebraska, United States

Omaha, Nebraska, United States

• Research and respond to customer inquiries while providing exceptional customer service. • Provide accurate and timely responses to customer requests for general balances, payoff letters, contract inquiries, title requests, updating banking details and payment modifications. • Process immediate customer payments via ACH and major credit cards.

Omaha, Ne

• Research, investigate and understand delinquent Customer accounts using Credit Files, Internet research and other company and external resources.• Perform Customer collections tasks using all methods of contact and correspondence such as emails, phone calls, text messages and letters. • Thoroughly perform skip tracing of unresponsive Customers to obtain other contacts.

Omaha, Ne

• Improved the cash application process reducing the daily processing time from 6-8 hours to 2-4 hours• Reconciled one of their top accounts resulting in their ability to process payments to reduce their past dues by over 3MM and bring the account to a current status.• Worked to automate the cash application process to reduce manual processing times and errors. • Educated team members on better Excel processes and pivot tables to reduce time and increase visibility and performance• Reduced past dues on many top accounts across multiple LOB to bring clients current by reconciling their AR and reviewing with the clients ensuring understanding and allowing them to issue payments on past due invoices. • Project owner for many Collections Change Management initiatives including; consolidated AR reports, better bad debt reporting, process automation, simplification of manual processes, team coordination and collaboration and tracking of client responses against dunning letters, and other reporting initiatives.

● Responsible for two departments. The first department included seven cash application associates responsible for North American and The United Kingdom. This department received over $14 billion in cash receipts through more than 200,000 payments annually. The second department included 8 collection analysts and one supervisor responsible for over $1.2 billion in B2B monthly receivables related to advertising● Assisted controller in designing the working capital variance from an agency level to a client level resulting in better visibility and forecasting● Improved working capital cash projection accuracy for Mediabrands North America. Maintained 94% accuracy allowing for better cash management● Responsible for accurate and timely cash applications for all North American and United Kingdom Interpublic Group Agencies● Simplified the quarterly bad debt exemption and reserve reporting reducing annual write-offs to .05%.● Developed an intercompany process resulting in expedited settlements and reduced costs of over 1,800 AP/AR transactions● Led IPG’s Brush Up Nebraska Paint-A-Thon for 8 years coordinating the efforts of over 25 staff from various departments.● Led the most successful United Way fundraising campaign in company history. We were able to raise over $13,000 more than any other year by getting the employees engaged in the project and asking for their input

● Responsible for collections of all North American Mediabrands and McCann Erickson agencies with over $1.2 billion in monthly receivables across over 400 hundred unique clients.● Able to expand a team of 2 analysts to a team of 7 analysts with responsibilities for 5 agencies to over 50 agencies. ● Reduced overall percentage of past due receivables by 13% within the first three months of the agencies coming into our collections service. Reduced write-offs by over $500K in account reconciliations preventing overpayments to clients. ● Developed and implemented a new Interpublic Group “collection escalation matrix and process” enabling collection analysts to keep over 90% of the AR within the terms outlined in the contract

● Handpicked by our VP of Shared Services to create the collections department. ● Managed collections for Initiative Media (over $500K in monthly receivables spanning over one hundred clients) resulting in over 80% cost reduction. ● Saved the company over $400K in potential overpayments due to account reconciliations.

● Processing, printing, and mailing of an average of 18,000 checks per month. ● Processing of transactions in SAP and Donovan Data Systems. ● Managed vendor hotline responding to hundreds of payment inquiries while enhancing vendor relationships. ● Received numerous internal and external compliments resulting in a promotion.