I am driven towards the opportunity to solve problems and help others. As an IT Support Professional, I can work alongside individuals, teams, and businesses with technological challenges to achieve the possible and overcome the hard.My predominant strength is developing and leading a team of professionals to provide the highest level of customer service. I aim to understand the business's goals and concerns to correctly guide skills growth and coaching for the team, with the intention of team development and providing an exemplary user experience.• Continual review of SLA performance analytically.• Keep a pulse on the user experience and satisfaction.• Orchestrate team and one-on-one feedback and learning.• Encourage skills improvement and career progression.• Regularly review existing processes for alignment to contractual or business goals.• Inspire innovation in the support of emerging applications or practices.Contact me by email to learn more about my experiences in Information Technology Management.
Listed skills include Project Management, Information Technology, Process Improvement, It Management, and 15 others.