-Supervise the fitness areas at 24/7 Fitness.-Design and promote activities to satisfy customer demand and generate revenue.-Organize, train, and supervise staff.-Maintain high levels of customer care, and handle complaints as necessary.-Assist with the daily operations of the fitness center.-Maintain and monitor for compliance on fitness area rules, regulations, and policies.-Provide information and knowledge on fitness and exercise programs.-Complete all assignments on shift reports and participation counts.-Inspect all fitness equipment to ensure they are clean and safe for use.-Offer useful and helpful information on all equipment use to members.,

Accept calls for customer service calls for Starbucks CustomersAssist customers with problems varying from account difficulties, to transaction problems.Mentored incoming agents that were new to taking phone calls. Also mentored agents that had struggles with handle time, and quality to ensure the client was represented to their standards.Took escalated/supervisor calls when other agents could not offer a solution for the customer.

Placed outbound marketing calls for the vendors previous clients to make them aware of new products.Setup appointments for follow up sales calls on hot leads showing interest in the solutions.Developed detailed progress reports from the entire team and projects for Tech Data and their vendors.