Jared Lesser Email & Phone Number

Mayfield Village, Oh, Us

Mayfield Village, Oh, Us

Falls Church, Virginia, Us

Active Public Trust ClearanceUnder my leadership our team maintained 98% up time for critical Web Applications used by the United States Trustee Program. Collectively, we are responsible for the programs Information Technology (IT) systems architecture, integration and deployment in an Agile environment. • Perform, document and resolve all software, hardware and networking issues. Provide end user technical support for desktop, laptop, printer, mobile computing and other communication devices. Also, track, manage and deploy IT hardware and software assets.• Administer enterprise applications in a mixed virtualized (Microsoft and Red Hat Linux) environment - both On-Prem and Cloud (Azure/AWS). Install and configure enterprise applications to include JBoss, Tomcat, Apache, SAP and other COTS applications (e.g., Atlassian, Adobe LiveCycle, ActiveMQ, etc.). • Serve as backup Database Administrator (DBA) using knowledge of RDBMS such as SQL Server. Have several years of experience with both database creation and administration.• Install, configure, upgrade and patch system environments that are clustered or load balanced for integration testing and production release of web applications. Possess experience on OpenSSL/Keytool (JKS) to create and install web/Java code signing based SSL certificates to secure web applications and networks.• Monitor and maintain SQL server replication processes. Troubleshoot and analyze Business Intelligence ETL jobs and ActiveMQ queues/listeners. Experience in administering the Atlassian Tools Suite that are used to develop, build and deliver software.• Possess knowledge of different technical based tools such as Git, Source Tree, Atlassian, Nagios, VMWare, SSH Tools and other CD/CI/CM Tools (i.e., Vagrant, Ansible and Chef, etc.). Have several years of experience with code/scripting languages (PowerShell, Linux Shell, etc.) that are used to automate jobs and procedures.

Fairfax, Va, Us

Provided maintenance of numerous computer desktop environments by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the goals of the Office of the Chief Information Officer for the Department of Labor.• Managed daily Service Desk operations within an SLA driven environment. Prepared daily and weekly reports (i.e., SLA statistics), updated and reviewed technical SOPs, and reported staffing trends to senior Federal managers.• Provided staff management, created work schedules, maintained expert customer service and technical skills, and consistently ensured IT staff adhered to process and IT policy requirements.• Managed the resolution of complex software and hardware problems in a Service Desk environment. Efficiently managed multiple simultaneous projects by ensuring that all tasks and projects were completed on time.• Assisted thousands of customers on a yearly basis to resolve complex hardware and software issues using multiple IT resources. • Responsible for managing employee recruitment, selection, and training. Assisted in developing performance plans and employee performance evaluations.

Bethesda, Md, Us

• Supported over 5000 Marriott locations with IT and Property Management Application support. Resolved end user requests for hardware, software and networking problems in person and by phone and email. • Responsible for prioritizing, diagnosing and gathering information related to IT system and network issues. Monitored and reported on work progress to supervisors to ensure all cases were being handled efficiently.• Researched and participated in knowledge sharing to improve team effectiveness. Managed and distributed projects and tasks among team members to establish an effective workflow.• Performed technical support for desktop, laptop, tablet computers, printers and other peripheral devices. Installed and maintained software, hardware and network updates. Aided in end user support and management of Video Teleconferencing systems.

• Trained on using QuickBooks (i.e. payroll and taxes), spreadsheet preparation (T-tables-Excel), and journal entry preparations.• Assisted with basic Office/IT Support, filing, data entry and client inquires.

Bachelor Of Arts (B.A.), Criminology

Bachelor Of Arts (B.A.), Criminology