Jared Lund Email & Phone Number

Woodstock, Ga, Us

Accomplished Program and Project Manager with over 28 years of experience in the technology and services sector. *Areas of Expertise*Program Management | Data Analysis | Risk Management | Account Management | Project Management | Electronic Payments | Product Development | Encryption | Technical Demonstrations | Stakeholder Relations | Software Integrations | Large Scale Deployments | Regulatory Compliance | Staff Training and Development | Mergers & Acquisitions

Alpharetta, Georgia, United States

Accomplished Program and Project Manager with over 27 years of experience in the technology and services sector. *Areas of Expertise*Program Management | Data Analysis | Risk Management | Account Management | Project Management | Electronic Payments | Product Development | Encryption | Technical Demonstrations | Stakeholder Relations | Software Integrations | Large Scale Deployments | Regulatory Compliance | Staff Training and Development

United States

Manage and co-ordinate the activities of cross functional global project teams on critical/high complexity programs.• Manage individual programs from conception to completion in-line with business priorities.• Engage with all project stakeholders to ensure that the correct program governess is defined to support the scope of work.• Create, execute and update project plans based on the input from the program team, project team(s) and project managers.• Manage all program risks, issues and changes through to resolution.• Manage program costs to the agreed budget.• Track program revenues for defined time indicated upon program approval.• Escalate risks, issues, costs and changes that cannot be managed within the agreed program tolerances.• Follow and promote the use of the program delivery methodology• Provide regular status reporting to management• Contribute to the continued improvement of the program & project delivery methodology.• Develop and manage program communication plan.• Align deliverables (outputs) to the program outcomes with the aid of the business sponsor• Mentor and support other project managers within the team.

Greater Atlanta Area

• Ensure that the Ingenico U.S. projects are delivered effectively and efficiently in line with associated business priorities.• Lead and manage assigned project activities.• Build and/or develop strategic relationships, creating alliances both within Ingenico U.S. and external business key stakeholders.• Identification and mitigation of program/project strategic risks/issues/incidents and problems.• Assist development and business management with identifying resource level allocation against the project load and help to balance for maximizing quality and efficiency.

• Responsible for the development & implementation of Ingenico’s strategic partnerships including Lodging/Hospitality, Retail Banking, QSR, and ISV relationships. • Development of program/project strategies to achieve client satisfaction and projected revenue expectations.• Analyze customer requirements and recommend best practices & solutions.• Participate in industry related events as subject matter expert on Ingenico products and services.

Responsible for the overall quality of service for Ingenico’s strategic Retail Banking Partners who include the top Financial Institutions in the United States. Development of program/project strategies to achieve client satisfaction and projected revenue expectations. • Provide sales support to account executives in the form of presentations, white board sessions and technical demonstrations of product.• Analyze customer requirements and recommend best practices & solutions• Facilitate the definition of project missions, goals, tasks, and resource requirements.• Presentation of reports defining plans, problems, and resolutions to appropriate levels of management. • Create and maintain a strong, trust-based relationship with the client.• Drive the goal setting process, strategy formulation, and action planning across programs, operations and key support functions to achieve the client's objectives.• Collaboration with internal business partners to achieve client program goals.• Support existing client base in problem determination, resolution and product upgrades• Participate in industry related events as subject matter expert on Ingenico products and services.• Recommend product enhancements and provide customer feedback to Product Management• Collaborate with 3rd party financial solution providers to resolve credit & debit certification issues.

Provide integration for major Banking clients within Ingenico’s Bank Automation Solutions channel. Work in parallel with Director of Sales and client team in designing and developing electronic payment solutions utilizing Ingenico terminal products, software systems, and accessories. Employ deep-level knowledge of current Ingenico hardware, firmware, communications, accessories, and tools to aid sales in pre/post account management. Utilize problem-solving skills to design, create, and provide technical solutions, and contribute these solutions to a knowledge base to maximize their reuse for future customer engagements.

Project management of national accounts in the Retail and Grocery verticals. Development of project plans, schedules, budgets, presentations, and documentation to successfully achieve project and business requirements. Responsible for initial discovery of client objectives, integration of processing requirements, managing equipment deployment and encryption, and providing a single point of contact for customer throughout the implementation relationship.

Provide support to internal and external customers by designing and developing electronic payment solutions utilizing Ingenico terminal products, software systems, and accessories. Employ deep-level knowledge of current Ingenico hardware, firmware, communications, accessories, and tools to aid sales in pre/post account management. Utilize problem-solving skills to design, create, and provide technical solutions, and contribute these solutions to a knowledge base to maximize their reuse for future customer engagements. Provide input for new product development.

Account management for order deployment of multiple platform/product customers. Provide external/internal reports on all account activity. Resolve open new/open issues. Supported inventory control, warranty repair, and outsource encryption. On-site installation support and daily account information provided. Obtain/negotiate vendor contracts for out sourcing labor and/or services.

Tier 1/2/3 end-user (Retail, VAR, and Financial Services) technical support for 35+ POS devices. Technical support for over 35 electrical and mechanical technicians. Senior Product Trainer, test fixture design, and management of all test software & workstation hardware. Travel to customer locations to instruct and certify client on repair procedures, part procurement, and documentation control. Encryption key management operations lead, develop/maintain encryption equipment (MS/DUKPT/DES/TDES) for all injection operations.

Repair and modification of multi-layer PCB and mechanical components. Assumed Lead technician position one month after start date. Organized repair floor product flow and improved repair process. Implemented many new ideas to aid repair floor personnel.