Jared Marks Email & Phone Number

San Francisco, Ca, Us

Accountable for directing Mission Integration and Patience Experience Services forDominican Hospital. Leads and sets strategy for mission integration within Dignity Health to ensure themission, vision, values and heritage are integrated into all aspects of the organization. Promotes avalues-based organizational culture uniting people around the organization's mission, vision, values,and heritage. Designs and implements educational programming for staff, medical staff, volunteers, thecommunity, and others about the Dignity Health mission, vision, values, and heritage. Ensures thatDignity Health (facility) delivers on our promise for Humankindness and improves Patient Experience.Collaborates with system to ensure the facility meets or exceeds the patient experience goals asmeasured by voluntary surveys as well as the federal and state required patient experience surveys(CAHPS) Directs the operations of the Volunteer Services department to integrate services to upholdboth the Mission and Patient Experience expectations while ensuring regulatory compliance with allapplicable entities.

San Francisco, Ca, Us

Consult executive leadership on opportunities and solutions to provide world-class experiences to patients, employees and providers.Lead experience strategy, engage multidisciplinary teams and expertly analyze outcomes data to innovate practices appropriately.Identify and escalate organizational challenges impacting efforts and report strategy and solutions to Executive Leadership Team weekly.Oversee the Volunteer Services Department.Leads with integrity and honesty, accountable for outcomes and willing to take on any new challenge.

San Francisco, Ca, Us

Design systems to identify, implement and sustain evidence based strategies proven to positively impact the patient/customer experience, including Leadership Rounding on patients, Home Follow Up Calls, Nursing Bundle Tactics.Developed system for goal setting, daily measurement and performance reporting around these strategies to executive leadership for real time recognition, intervention, and process improvement as needed.Led improvement efforts since 2013, moving customer / patient experience metrics from the 1st to the 75th percentile nationwide around many measurement areas, including Physician Communication and Willingness to RecommendDeveloped systematic recognition programs aimed at promoting key behaviors, customer centered culture.Report directly to CEO to assist in the strategic direction of the hospital as it pertains to patient experience, adjust strategies to align with productivity and other core business goals as needed.Assisted with the design, development and implementation of many Dignity Health “hellohumankindness” brand strategies, including retreat sessions for 60k employees. Present performance updates, new initiatives, culture strategies to various groups at all levels of the organization, from staff to board of directors.Champion employee engagement/morale initiatives, including Heroes' Huddle (daily evidence based mindfulness exercises and messages aimed at showing compassion to caregivers working in stressful conditions.)Skilled in statistical data analysis, trending of raw information, public speaking, leading through influence, story telling, understanding cultural dimensions and hierarchies, navigating complex problems and process issues using lean methodology.Achieved our board goals for customer experience six out of seven years.On a personal note, I lead through compassion and kindness, I treat all with respect and dignity and I expect the same from others.

San Francisco, Ca, Us

Reno, Nv, Us

Design patient satisfaction and experience strategy for large acute care hospital. Develop KPIs associated with outcomes metrics through Press Ganey and HCAHPs surveys.Facilitate and monitor efforts of the organization’s programs and processes as needed to achieve exceptional patient experience.Provide consultation and coaching to leaders and staff to enhance performance, alignment, consistency, and continuity in achieving patient experience goals.Identified and implemented evidence based tactics to successfully improve outcomes.

Reno, Nv, Us

Focus on organizational development effectiveness in the areas of retention, employee engagement and leadership development. This includes:Facilitate and monitor system-wide efforts to reinforce the organization’s desired culture and to improve programs and processes as needed to achieve organizational objectives.Designed a blended learning and development model for leadership, including live training around leadership skills, coaching and corrective action, crucial conversations, as well as supplemental e-learning modules.Provide consultation and coaching to leaders and staff to enhance performance, alignment, consistency, and continuity in achieving organizational strategies.Work with the HR Business Partners to use the feedback derived and provide coaching to leaders for improving individual performance and improving effectiveness of the leaders’ team and department.

Reno, Nv, Us

Reno, Nv, Us

Masters Degree, Global Management & Health Services

Bachelor Of Science - Bs, Business Management