Jared Martz Email & Phone Number

Wyomissing, Pennsylvania, United States

• Implemented an in-house attendance collection system and marketing strategy increasing overall program attendance by 30% and individual participation by 8%.
• Restructured programming schedule which increased program offerings by 10% while maintaining high levels of customer satisfaction and budget compliance.
• Streamlined operations through the development of automated spreadsheets and efficient procedural workflows reducing the programming and other supporting department’s administrative workload.
• Engaged residents to serve as Highlands’ programming liaisons and develop 10 recurring resident driven programs on a monthly basis.
• Collaborated with team members to host a resident and greater community vaccine clinic resulting in the administration of 1500+ doses with extreme levels of appreciation and satisfaction from participants.

Wyomissing, Pennsylvania, United States

• Restructured the fitness schedule and developed programs that generated a 10%, year over year, increase in participation while maintaining budgetary compliance.
• Developed risk analysis tool to identify areas of opportunity for fall prevention including intervention strategies and partnerships with other departments.
• Designed well-rounded exercise classes to improve the functioning ability of senior adults through scientifically supported techniques

Wyomissing, PA

• Provided high quality customer service resulting in continued client success resulting in a 90% retainment rate of clients
• Revamped calendar tool to increase scheduling efficiency for my clients resulting in decreased appointment cancelations
• Promoted health and well-being to surrounding community through public speaking engagements and community events

Shillington, PA

• Responded to inbound questions and complaints to provide a high quality customer service experience
• Developed relationships with front end cashiers through motivation to meet daily and monthly email enrollment goals
• Refined online shopping order process to increase fulfillment rate and reduce errors during the fulfillment process.

Master Of Business Administration - Mba

Master’S Degree, Exercise Physiology

Bachelor’S Degree, Exercise Science