Jared Mccune Email & Phone Number

Greenville, Sc, Us

Develop and implement strategic plans and redesign processes according to sales organization strategy to optimize revenue and enhance productivity. Build models to evaluate economic, value, and opportunity costs of strategic plans. Analyze data, run sales tests, and lead market intelligence efforts. Manage projects and collaborate with cross-functional teams to improve the merchant experience and achieve targets. Work closely with clients and internal teams to design and execute growth initiatives. Design go-to-market playbooks and new products. Create product roadmaps and manage product launches. Develop and document internal process and launch procedures for partners. Manage over 8,000 restaurant locations in 10 countries.Key Roles and Responsibilities:►Served as project manager from development to activation on launch of international integrations for a major client in Kuwait, Hong Kong, Switzerland, the Netherlands, Italy, Austria, Australia, and Singapore. ►Implemented and documented launches of key strategic partners: Waitr, Bitesquad, GrubHub, DoorDash, Uber Eats and Deliverlogic.►Developed a process for client launches and collaboration with strategic partners.►Assists Five Guys and Wendy’s World Wide with integrating digital orders directly into POS systems and centralizes digital menu management.►Created internal troubleshooting documentation and client procedure.►Developed internal process and procedure for onboarding new locations, preparing for partner integration, mapping, and menu building.

Managed, supervised, motivated, and developed the Activations team. Directed the day-to-day operations and handled performance evaluations, compensation, hiring, disciplinary actions, and terminations for five direct reports. Steered consulting assignments by interacting with clients, managing challenges, and providing solutions to achieve high CSAT and earn repeat business. Collaborated with managers from cross-functional teams to strategize and align goals.Key Roles and Responsibilities:►Established, implemented, and documented departmental policies, goals, objectives, and procedures to ensure efficiency, optimal client experience, and business excellence.►Collaborated with internal teams to revamp processes, structure, internal and customer-facing tools, and resources for the SMB division. Reviewed processes and procedures and created new processes to optimize customer experience, productivity, efficiency, time to go-live, internal tool usage and adherence, and internal employee resources.

Provided lead support for integration and client retention issues.

Resolved issues and provided support and training for enterprise clients.

Coached a team of specialists and drove education efforts adopt new behaviors and processes. Ensured that customer information was secure and private by training staff, complying with company regulations, and efficiently resolving issues. Managed budgets and other financials to drive efficiency and continuous improvement within the organization. Consistently completed service experience, cash room, and communication procedures. Supervised between 10 and 20 direct reports.Key Roles and Responsibilities:►Managed disciplines and implemented processes that incorporated technology and innovation to enhance the customer experience.►Developed relationships with merchandising and store teams to help lead and integrate change and promote customer-driven initiatives.►Received the Nordstrom All Star award twice.

Oversaw day-to-day operations and managed the Internet sales division. Directed retail and wholesale sales for the Missouri and Southern Illinois divisions, including tracking and securing accounts payable and competitively pricing products. Supervised two direct reports.