Customer Experience Representative
Oversee the order process for buyers and sellers on the Marketplace platformProcess orders from Shipping Quote requests to DeliveredActively troubleshoot and resolve any issues with payment, shipping, or warranty Pursue Buyer until payment is made for all orders via email and RingcentralTrack data and complete all required reporting in Google Sheets, Hubspot and Proprietary website/order tracking softwareMonitor and assist Buyers and Sellers with Inquiries and website issues via email or live chat software