• Configure and deploy IT Systems including Servers (Windows 2012-19), Ubiquiti switching and routing (including wireless systems), FortiGate and SOHPOS firewalls.• Assist in network and system design discussions with Customers.• Remediate Issues in established systems and migrate to new infrastructure.• Network Analysis and Project Management.• SOP creation and implementation.

• Over the phone support for KRAFT Foods North America’s various systems (MS O365, MS Windows XP-2008, MAC OS 2013-2016, IOS, Android, some AS400).• Part of a team the designed and implemented plan for MS O365 Migration.• Basic Printer and Hardware support and troubleshooting.• Managed team of 10 other Technicians.• Part of team that worked with Remedy to organize and develop the ticket management system during initial launch.• End User and Tier 1 Trainer.• Dynamically respond to task load with little to no supervision.• Active Directory Administrator.

• Troubleshoot and repair PC software and hardware.• Troubleshoot and install maintenance kits on MFPs.• Network troubleshooting cabling, switching, and routing.• Workstation setup and tear down for incoming and outgoing clients.• PC imaging deployment.• Active Directory Administrator.• Asset Tracker Admin.

IT/Admin).Help Desk duties such as initial computer and printer setup, updates, and virus removal.Provide technical support for over 25 different users.

Key Holder.Responsible for open and closing duties such as paperwork and deposits.Manage Employees in the absence of store manager.

Computer retail sales.Computer repair while at the Geek Squad desks.Received training in most operating systems.

Operated CD/DVD packaging equipment.

Responsible for inventory shipping and receiving, in addition to the opening or closing paperwork and deposits.Training new employees.