Jared Monk Email & Phone Number

• Create and maintain policies and procedure documents • Maintain 99.99% uptime for 4 call centers in 2 states• Manage Active Directory including creating users, and policies as well as creating the OU structure. • Acquire computer hardware for the company• Manage help desk. Including triaging tickets• Monitor servers for downtime as well as for performance • Manage KVM and VMWare servers.• Maintain backups for AWS and local workstations and servers.• Provision and prepare new servers for developers • Create scripts to automate common tasks such as user creation, maintaining backups, provisioning servers, etc. • Create and maintain local networks. Including updating hardware, creating VLANs, optimizing switch infrastructure, etc. • Setup new locations. Including installing routers, DHCP and DNS server, switches, etc.• Manage Jira and Git for the development team• Manage multiple operating systems including Windows, Linux, and Mac all in the same enviroment Key Accomplishments• Made company HIPAA compliance by creating and implementing security policies. • Trained multiple entry level help desk technicians in to technicians that are solely responsible for their locations. • Setup fully redundant cross-country VPN network which has a primary MPLS network with an IPsec backup network.

• Responsible for all computer and electronic needs of the company• Manage Google Apps, Windows and Linux servers• Develop and maintain an Excel/VBA based accounting system • Maintain all network equipment • Repair laptops from physical damage as well as hardware failure• Manage hardware inventory Key Accomplishments• Created over 20 VBA macros for excel and saved 10 hours of time weekly for data entry and accounting personnel, equating to $15k saved annually.• Became proficient in VBA while simultaneously managing all aspects of help desk and sys admin responsibilities.