Jared Murphy Email and Phone Number
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Dedicated and accomplished Operations Manager with a proven track record of success in optimizing operational performance and driving change management initiatives. Possessing extensive experience in leading cross-functional teams, I excel in developing and implementing strategies that enhance efficiency, improve customer satisfaction, and drive business results. Skilled in stakeholder engagement, I foster transparent communication channels to ensure alignment with project objectives and facilitate smooth transitions to new processes and systems. Focusing on continuous team improvement, I leverage data analytics and performance metrics to identify areas for optimization, leading to enhanced operational efficiency and user adoption. Recognized for exceptional leadership and contributions to the success of change management initiatives, I am committed to driving excellence in my next role.
Nuvei
View- Employees:
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Sales Operations ManagerNuvei Aug 2024 - PresentUnited States -
Change Management AnalystWorldpay Jun 2022 - Mar 2024Cincinnati, Ohio, United States• Collaborated with cross-functional teams to identify areas for process improvement, resulting in the development and implementation of standardized procedures.• Facilitated regular stakeholder meetings to gather feedback and ensure alignment with project objectives, facilitating a transparent communication channel throughout the change management process.• Coordinated User Accepted Testing (UAT) sessions with technical teams and end users to ensure functionality and usability met requirements and expectations of end users• Developed comprehensive documentation, including training manuals and testing materials, to support the implementation of new processes and facilitate ongoing knowledge transfer -
Senior Operations ManagerWorldpay Apr 2020 - Jun 2022Cincinnati Metropolitan Area• Led financial institution facing teams in the development and execution of operational strategies to support business objectives, resulting in improved efficiency and customer satisfaction.• Applied advanced analytics to scrutinize call center metrics, identifying targeted measures that enhanced service satisfaction score levels by 5%.• Established key performance indicators and metrics to track operational performance, conducting regular reviews to identify trends and areas for improvement. -
Operations ManagerWorldpay Jan 2017 - Apr 2020Cincinnati, Ohio• Conducted regular call audits and quality assurance checks to ensure compliance with company policies and regulatory requirements, identifying and addressing issues proactively.• Implemented performance improvement plans to address skill gaps and areas for development among team members, resulting in enhanced productivity and service quality.• Analyzed customer feedback and survey data to identify opportunities for service improvement and customer satisfaction enhancement, implementing targeted action plans to address areas of concern.• Acted as a point of escalation for complex customer inquiries and issues, resolving escalations in a timely and professional manner to ensure customer satisfaction and retention. -
Managing PartnerDiversified Restaurant Holdigns, Inc (Nasdaq: Sauc) Apr 2008 - Jun 2016• Managed up to 5 managers and 80 team members concurrently, achieving the lowest regional turnover for five consecutive years. Facilitated open communication through weekly management meetings.• Developed over 10 managers into Managing Partners by implementing action plans and coaching to meet their goals.• Fostered effective communication through weekly one-on-one meetings with staff, contributing to a positive work environment.• Spearheaded daily operations for a $2.8 million annual sales restaurant, consistently surpassing quarterly sales targets by 5% and labor targets by 1-2%. Additionally, designated as Managing Partner of the Year.
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Assistant General ManagerDiversified Restaurant Holdings, Inc. (Nasdaq: Bagr) Aug 2006 - Jul 2008
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ManagerDiversified Restaurant Holdings, Inc. (Nasdaq: Bagr) Jun 2005 - Aug 2007
Jared Murphy Skills
Jared Murphy Education Details
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Business Management
Frequently Asked Questions about Jared Murphy
What company does Jared Murphy work for?
Jared Murphy works for Nuvei
What is Jared Murphy's role at the current company?
Jared Murphy's current role is Operations Leadership | Contact Center | Change Management | Process Optimization.
What is Jared Murphy's email address?
Jared Murphy's email address is ja****@****pay.com
What is Jared Murphy's direct phone number?
Jared Murphy's direct phone number is +181357*****
What schools did Jared Murphy attend?
Jared Murphy attended Wright State University, Trailhead By Salesforce.
What skills is Jared Murphy known for?
Jared Murphy has skills like Restaurant Management, Inventory Management, Restaurants, Customer Service, Microsoft Office, Time Management, Customer Satisfaction, Food, Leadership, Food Service, Management, Training.
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Jared Murphy
Clinton County, Ny1coryerstaffing.com1 +151856XXXXX
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21620ia.com, bryant.edu
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Jared Murphy
Carthage, Il2murphycomputersolutions.com, sullivanauctioneers.com -
Jared Murphy
New York City Metropolitan Area4generalassemb.ly, gmail.com, my.simpson.edu, vimeo.com6 +190456XXXXX
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