Jared Murphy Email & Phone Number

United States

Cincinnati, Ohio, United States

• Collaborated with cross-functional teams to identify areas for process improvement, resulting in the development and implementation of standardized procedures.
• Facilitated regular stakeholder meetings to gather feedback and ensure alignment with project objectives, facilitating a transparent communication channel throughout the change management process.
• Coordinated User Accepted Testing (UAT) sessions with technical teams and end users to ensure functionality and usability met requirements and expectations of end users
• Developed comprehensive documentation, including training manuals and testing materials, to support the implementation of new processes and facilitate ongoing knowledge transfer

Cincinnati Metropolitan Area

• Led financial institution facing teams in the development and execution of operational strategies to support business objectives, resulting in improved efficiency and customer satisfaction.
• Applied advanced analytics to scrutinize call center metrics, identifying targeted measures that enhanced service satisfaction score levels by 5%.
• Established key performance indicators and metrics to track operational performance, conducting regular reviews to identify trends and areas for improvement.

Cincinnati, Ohio

• Conducted regular call audits and quality assurance checks to ensure compliance with company policies and regulatory requirements, identifying and addressing issues proactively.
• Implemented performance improvement plans to address skill gaps and areas for development among team members, resulting in enhanced productivity and service quality.
• Analyzed customer feedback and survey data to identify opportunities for service improvement and customer satisfaction enhancement, implementing targeted action plans to address areas of concern.
• Acted as a point of escalation for complex customer inquiries and issues, resolving escalations in a timely and professional manner to ensure customer satisfaction and retention.

• Managed up to 5 managers and 80 team members concurrently, achieving the lowest regional turnover for five consecutive years. Facilitated open communication through weekly management meetings.
• Developed over 10 managers into Managing Partners by implementing action plans and coaching to meet their goals.
• Fostered effective communication through weekly one-on-one meetings with staff, contributing to a positive work environment.
• Spearheaded daily operations for a $2.8 million annual sales restaurant, consistently surpassing quarterly sales targets by 5% and labor targets by 1-2%. Additionally, designated as Managing Partner of the Year.

Business Management

Education record