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Jared Nathan Email & Phone Number
Senior Product Technology
at
AT&T
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Product Technology
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
Who is Jared Nathan? Overview
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Quick answer
Jared Nathan is listed as Senior Product Technology at AT&T, a company with 218956 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Jared Nathan.
Jared Nathan previously worked as Professional Technical Project Management at At&T and Digital Care Project Manager at At&T. Jared Nathan holds Bachelor Of Science - Bs, Business Administration And Management, General from Ramapo College Of New Jersey.
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AT&T
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Profile bio
About Jared Nathan
Your organization is looking to grow and needs proven expertise in project management. I have the ability to identify and quickly understand a project’s needs and solve its greatest challenges. I enjoy creating and overseeing the design and development of products that meet unique requirements and goals. I also have excellent interpersonal skills so I can clarify strategies and plans, and efficiently direct multiple workloads to meet project milestones. Some of the assets I bring to work include a very detail-oriented and analytical nature. While I am confident in my skills and decisions, I consistently evaluate strategic plans. I also have knowledge of Agile methodologies that are most appropriate for growing businesses. With an entrepreneurial mindset and exceptional qualifications, I meet professional challenges with unique problem-solving abilities and thoroughly enjoy creating strategic plans to improve: • Product Releases• Process Improvements• Conversational AI and Live Chat• User Experience• Business Requirements• Agile Frameworks• Contact Center OperationsI have deep industry knowledge of the latest tools and technologies for managing projects and improving business operations. For my current and past employers, I have provided measurable improvements in cost savings and revenue growth.I am open to professional networking so feel free to connect with me today.
Current workplace
Jared Nathan's current company
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At&T
9 roles
Jared Nathan work experience
A career timeline built from the work history available for this profile.
Senior Product Technology
Current- Serve as Senior Project Manager, Product Owner, and Release Manager for conversational AI and live chat.
- Manage resources and initiatives with overall goal of reducing average handle time for chat representatives while increasing customer satisfaction and sales.
- Direct implementation and improvement of processes, strategies, and tools for B2B chat support, while leading 600+ chat agents in 20+ global locations across 30+ business platforms
- Generated $3.9M in revenue for B2B space in 2023 by implementing creative online solutions including proactive chat and co-bot pilots.
- Prioritized projects within each Agile sprint and allocated resources within static annual budget.
- Reduced contact center operational costs by sharing online care support solutions for use in marketing strategies.
Feb 2015 - Present
Professional Technical Project Management
- Managed five-person cross-functional team from ideation through focus groups.
- Defined project scope, business requirements, and objectives as well as deliverables timeline. Integrated multiple contributors and suppliers for overall project direction.
- Documented requirements in JIRA and iTrack, ensuring on-time product delivery and consistent updates to clients.
- Coordinated technical and analytical guidance for cross-functional project teams across numerous large projects.
- Implemented new customer profile management tools, warranty exchange programs, and rich media technologies within AT&T chat space, impacting over 100 employees across two contact centers.
Jan 2014 - Feb 2015
Digital Care Project Manager
- Led marketing strategies to encourage Digital care solution to ultimately reduce call center operational costs and increase overall efficiencies across the business.
- Deployed new Chat teams and provided process and systems support and acted as a subject matter expert.
- Owned intranet policies for Business Customer Service organization to drive one contact resolution and minimize average handle time in contact centers
- Led RFP process for new chat vendor and managed relationships with Nuance, Xsell Technologies, IBM Watson, Medallia, Google, Lithium, Radian6, and Salesforce.
- Created strategic partnership with RIM and Samsung for a social media partnership (Twitter, forums, and videos). Supported strategy for new customer experience measurement on att.com, Powered by Foresee Results).
- Implemented the Lithium platform and embedded within att.com architecture for an AT&T Business-centric forum community.
Jan 2009 - Jan 2014
Senior Technical Writer
- Aligned with Contact Center Management on all process improvement opportunities to reduce average handle time, reduce call transfers, increase quality, and increase customer satisfaction. Ongoing review of improvement.
- Developed and maintained intranet policies for new tools and systems.
- Utilized superior writing and communication skills to document technical details for broad audience.
Aug 2005 - Dec 2008
National Business Services Representative
- Provided outstanding customer service for Fortune 500 customers.
- Served business customers as local subject matter expert.
- Contributed expertise to new hire screening and training.
- Assisted with IVR planning, development, and production.
Mar 2002 - Aug 2005
Consumer Customer Service Representative
- Provided best-in-class customer service, completed leadership development programs.
- Served consumers customers as local subject matter expert.
- Contributed expertise to new hire screening and training.
Jun 1999 - Feb 2002
Computer Lab Assistant
Supported faculties, staff, and peers with the use of computer hardware and software for academic purposes while enforcing lab policies and maintaining facilities.
Sep 1998 - May 1999
Product Inspector
Wakefern Food Corporation
Inspected produce to meet ShopRite's quality standards along with the safety and cleanliness of the entire warehouse and presenting associated reports. Checked store returns to decide the proper disposition, as defined by quality metrics. Interacted daily with Buyers; Corporate Executives; U.S.D.A personnel; U.S.D.C personnel, and truckers.
May 1998 - Sep 1998
Team & coworkers
Colleagues at AT&T
Other employees you can reach at att.eu. View company contacts for 218956 employees →
RS
Raquel Sandoval Ortega
Colleague at At&T
Mexico City, Mexico, Mexico
View →
JR
Jesus Reyes
Colleague at At&T
Miami, Florida, United States, United States
View →
CA
Chris Andrews
Colleague at At&T
Vienna, Virginia, United States, United States
View →
SO
Soud Oman
Colleague at At&T
Muscat, Masqaţ, Oman, Oman
View →
KV
Kilian Vogt
Colleague at At&T
Hamburg, Hamburg, Germany, Germany
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NL
Nicole Lichtenwalner
Colleague at At&T
San Diego, California, United States, United States
View →
GM
Greg Mensman
Colleague at At&T
Pasadena, Texas, United States, United States
View →
JN
Jesus Natividad Gómez Guzmán
Colleague at At&T
Mascuala, Jalisco, Mexico, Mexico
View →
DY
Danilo Yepez
Colleague at At&T
Bellaire, Texas, United States, United States
View →
SR
Sallie Roth
Colleague at At&T
Springfield, Ohio, United States, United States
View →
Raquel Sandoval Ortega
Colleague at At&T
Mexico City, Mexico, Mexico
View →
JR
Jesus Reyes
Colleague at At&T
Miami, Florida, United States, United States
View →
CA
Chris Andrews
Colleague at At&T
Vienna, Virginia, United States, United States
View →
SO
Soud Oman
Colleague at At&T
Muscat, Masqaţ, Oman, Oman
View →
KV
Kilian Vogt
Colleague at At&T
Hamburg, Hamburg, Germany, Germany
View →
NL
Nicole Lichtenwalner
Colleague at At&T
San Diego, California, United States, United States
View →
GM
Greg Mensman
Colleague at At&T
Pasadena, Texas, United States, United States
View →
JN
Jesus Natividad Gómez Guzmán
Colleague at At&T
Mascuala, Jalisco, Mexico, Mexico
View →
DY
Danilo Yepez
Colleague at At&T
Bellaire, Texas, United States, United States
View →
SR
Sallie Roth
Colleague at At&T
Springfield, Ohio, United States, United States
View →
4 education records
Jared Nathan education
Bachelor Of Science - Bs, Business Administration And Management, General
High School Diploma
Bachelor Of Science - Bs, Business Administration, Management And Operations
Bachelor'S Degree, Business Administration, Management And Operations
FAQ
Frequently asked questions about Jared Nathan
Quick answers generated from the profile data available on this page.
What company does Jared Nathan work for?
Jared Nathan works for AT&T.
What is Jared Nathan's role at AT&T?
Jared Nathan is listed as Senior Product Technology at AT&T.
Where is Jared Nathan based?
Jared Nathan is based in Dallas-Fort Worth Metroplex, United States, United States while working with AT&T.
What companies has Jared Nathan worked for?
Jared Nathan has worked for At&T, Center For Computing And Information Systems, and Wakefern Food Corporation.
Who are Jared Nathan's colleagues at AT&T?
Jared Nathan's colleagues at AT&T include Raquel Sandoval Ortega, Jesus Reyes, Chris Andrews, Soud Oman, and Kilian Vogt.
How can I contact Jared Nathan?
You can use AeroLeads to view verified contact signals for Jared Nathan at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Jared Nathan attend?
Jared Nathan holds Bachelor Of Science - Bs, Business Administration And Management, General from Ramapo College Of New Jersey.
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