Jared Neely Email & Phone Number

United States

• Conduct functional, UI, smoke, and regression testing in dynamic environments with evolving requirement• Utilize Android Studio, Xcode, and ADB to test mobile apps, verifying optimal performance• Validate website functionality, capturing log files and network sessions using DevTools• Wrote and executed test cases in TestRail, successfully reducing error rates from 3% to 0.6% during transfers• Identified and reported multiple issues in Jira, contributing to a 20% improvement in software performance• Participate in daily Scrum meetings and sprint planning, facilitating discussions on requirements, findings, bug fixes, and latest builds

Boston, Massachusetts, United States

• Performed exploratory functional testing on hardware and software components, identifying and resolving 150+ issues, resulting in a 20% improvement in overall system performance• Executed comprehensive functional testing for both web and mobile applications, verifying the integration of features and functionalities• Collaborated closely with the technical support team to diagnose and resolve customer-reported issues, achieving a 25% increase in customer satisfaction through timely resolution• Improved technical support processes, actively contributing to the identification and documentation of 50+ software and hardware defects, enhancing the team's efficiency by 30%