Participate in the execution of Abbott clinical device studies. Ensures compliance to study protocol, domestic and international Good Clinical Practices, applicable regulatory standards, and Abbott Standard Operating Procedures. Dedicated focus is on study management support activities Assist the Project Manager in the overall management of assigned clinical trials Develop and maintain study-specific documents such as templates and training slides Review Site Activation Checklists to ensure all required elements and documents are included Coordinate, analyze and track core lab data in accordance with the study protocol Review study documents for accuracy and completeness Provides periodic updates on site and/or study statuses to investigative sites and internal team, as requested by the Clinical Project Manager Submit study-level documents to central IRBs Serve as internal resource for cross-functional clinical team

Provide clinical study administrative support to ensure compliance to study protocol, domestic and international Good Clinical Practices, applicable regulatory standards and Abbott Standard Operating Procedures  Assist with solving a range of straightforward problems and analyzing possible solutions using standard procedures Manage Clinical Endpoint Committee (CEC) activities such as collection and review of essential source documentation for completeness and accuracy, identifying and obtaining missing data, data corrections, reviewing and trending metrics Assist with developing safety process materials Participate and assist with the conduct of CEC and Data Safety Management Board (DSMB) meetings across different studies Assist with the coordination of safety board meetings which may include preparation of documents, coordination of meeting venue and travel Provide assistance with core labs which includes tracking receipt of test results and invoices. Organize and track shipment of study related documents Assist with Investigator/Committee, etc. meetings such as travel arrangements, hotel, conference rooms, etc. Collect, file and de-identify adverse event source documents Receive and file study related documents in the appropriate location Apply general clinical research processes and regulatory knowledge to process improvement activities

Ensure the smooth and efficient day-to-day operation of research activities and serve as administrative support for internal clinical research staff Process and create tracking documentation for all site and vendor payments associated with the clinical studies  Ensure that payments are accurate, timely and processed according to company standards Manage clinical trial management systems for assigned trials Maintain well organized in-house study papers and electronic files Manage shipments, stocking levels and tracking of study supplies Ensure accuracy of clinical study reports and presentations through quality control checks Assist in the creation of both site and vendor contracts

Developed membership and other program revenue which helped enable the branch to forward the strategic mission plan Achieved over 100% of the branch sales goal every month Developed and managed local Corporate Wellness Accounts Partnered with the membership team to drive service and cross selling opportunities Coached and develop sales team to enhance and continue branch success Processed member payments daily Performed daily data management in Salesforce

Collaborated with Membership Sales Director to meet branch sales and retention goals Conducted tours for potential new members using a consultative sales approach, determining needs and offering solutions Achieved over 100% of my personal sales goal 17 of the 18 months Performed lead generation for new members, including outbound calling and following up on referrals Provided a high level of customer service to current and potential members Scheduled appointments and processed payments on a daily basis Assisted all branch management in daily office support as needed Completed daily data management in Salesforce

Took leadership role to ensure that members had a positive experience Excelled in program registration and connecting customers to the YMCA Solved membership account issues that arose at the branch for members Actively worked to retain members through follow up calls on past issues Managed the health insurance credits applied to members’ payments twice a month Trained the front desk staff on new processes and promotions Supervised and provided work direction for part-time staff Assisted in implementing marketing initiatives Processed member registration payments/refunds daily

Designed and created online registrations for youth sports organizations Solved issues that arose within registrations and fixed them promptly Informed customers on the capabilities of our platform and help to develop the best registration possible Collaborated with coworkers to ensure tight deadlines were met daily

Took leadership role to ensure that members had a positive experience Excelled in program registration and connecting customers to the YMCA Solved membership account issues that arose at the branch for members Actively worked to retain members through follow up calls on past issues Managed the health insurance credits applied to members’ payments twice a month Trained the front desk staff on new processes and promotions Supervised and provided work direction for part-time staff Assisted in implementing marketing initiatives Processed member registration payments/refunds daily

Oversaw all daily store operations Responsible for reaching both daily and weekly personal and store sales goals Created proper visual merchandising displays that adhered to company policy Consulted with vendors in assessing store needs Trained in new employees Handled customer questions and complaints Operated the cash register Maintained store cleanliness and visual appearance

 Created promotional materials for programs Conducted facility tours Marketed Academy programs by going to businesses, door-to-door, and making daily cold calls/e-mails Maintained the facility by doing repairs and checking the facility for any defects Created and implemented a new program for the facility which included creating a budget, informational brochures/fliers, and coordinating all staff and entertainment Supervised and instructed youth in our summer camps.

 Assisted with set-up and take-down of the Sports Information table/booth Promoted the University by preparing the sports information banner prior to event Assisted in public relations for athletic events Monitored computer and printer operations Recorded stats such as fouls, foul times, and time-outs for men’s and women’s basketball during games Recorded the tackle chart for both teams during football games

 Promoted upcoming athletic events throughout the campus Distributed promotional materials to local businesses Got in-game promotions ready prior to the event Monitored and evaluated in-game operations during games Met with advisor after games to discuss how the promotions and event went as a whole Learned how to create effective marketing materials for events