Jared Ortega Email & Phone Number

Whittier, California, United States

Los Angeles, Ca

• Perform hardware and software maintenance and repair for computer systems.• Repair, upgrade, and replace hardware including hard drives, memory.• Administer Request for D-time, a city wide software used by the Los Angeles Controllers Office used by Payroll to pay employees.• Update D-time Records using MSSQL• Troubleshoot Nortel IP Phones and Network Connectivity Issues.• Use the City of L.A.’s Information Technology Agency (ITA) Quick Ticket System to Submit Tickets for equipment that is under contract, including Nortel IP Phones and Various Printers.• Use Windows to Map Network drives• Install Novell client software on Client Machines and map shared drives.• Use Remote Desktop software to troubleshoot system issues. • Remove Viruses, Maleware and Junkware from employee machines.• Use Symantec Ghost to create backup images of machines as well as re-image them with a standard department image.• Use Acrobat pro to convert various forms in editable documents and create forms.• Troubleshoot various printer problems on various HP Laserjet Printers and Konica Copiers• Troubleshoot Large Format printers and Plotters for Architects in Planning Department.• Used knowledge of Mobile Operating systems to help resolve problems on department issued mobile devices for General Managers and Assistant General Managers.

Greater Los Angeles Area

• Computer Instructor for Senior Citizens teaching Computer Skills that included basic operation, Operating Systems, and Office Suite as well as Basic Multimedia having to do with Audio and Video Editing as well as Social Media Web Search Techniques.• Map Network drives and printers for use by Senior Recreation, Special Interest and Fine Arts Departments, and Senior Computer Lab• Perform hardware and software maintenance and repair for department and student computers• Repair, upgrade, replace hardware and software• Knowledge of Video and Audio formats and conversion and video editing.• Knowledge of DVD Authoring• Utilize Microsoft Steady State to administer privileges for students• Communicate with Senior Computer Students in both English and Spanish• Troubleshoot Printers and Copy Machines• Familiar with mobile operating system for phones and tablets

Greater Los Angeles Area

Documented requests for support and outcome resolutions to monitor and track recurring problems.• Communicate meetings to discuss projects and assignments, plan strategies, and suggest improvements.• Tutored incoming students on layout, graphic, and motion graphic software.• Assisted students Audio Video and Graphics projects.• Assisted students in printing out class assignments on large format printer.• Troubleshoot printer problems

Bachelor’S Degree, Digital Media Arts

Certificate, Graphic Design

Certificate, Comptia A+ Certification

Associate’S Degree, General Studies