Jared Parkin Email & Phone Number

Ajax, On, Ca

- Provided proactive 24/7 support for end users, IT services, applications, and infrastructure through continuous monitoring and incident troubleshooting, following escalation procedures.- Developed clear SOPs, training manuals, and documentation for best practices by collaborating with vendors, experts, colleagues, and learning from recurring issues.- Utilized Control-M reporting tools to map and optimize production jobs and dependencies, enhancing system efficiency. Analyzed job statistics to identify and resolve performance deviations, improving operational reliability. Monitored Oracle DWSP databases using Toad to ensure optimal Informatica performance.- Transferred SolarWinds support to IT OSC, enhancing monitoring capabilities and operational efficiency. Developed custom SolarWinds dashboards and alerts to monitor server health, resource usage, and critical services across all servers, reducing downtime and improving system stability. Collaborated with platform teams to create Ansible playbooks for Linux/Unix investigations.- Implemented a Virtual Task Board to streamline developmental tasks, improving team coordination in managing runbook reviews, training, and knowledge transfers. Reduced outstanding incident tickets by following up, closing stale tickets, and transferring Level 2 tasks to Level 1 support. Assisted in integrating SolarWinds with ServiceNow, configuring alerts to automate ticket creation with essential information, enhancing incident response times and system reliability.- Authored and updated operational documentation and runbooks, including procedures for Vsphere monitoring, SolarWinds troubleshooting, and SDWAN post-migration troubleshooting, enhancing team efficiency and reducing incident impacts. Pursued advanced training in Linux/Unix, Control-M, and SolarWinds, exceeding knowledge base article targets and achieving high SLA compliance rates, including 98% for SolarWinds and 100% for Site24x7.

Ajax, On, Canada

- Improved customer relations through friendly yet informative interactions, ultimately increasing customer retention- Effectively replenished inventory on shelves to improve the appearance of the front end of the store, while maximizing the space in the back end- Executed organizational tasks efficiently and mindfully to generate a productive work environment

Ajax, Ontario, Canada

- Diagnosed flaws in the protocol during testing and implemented the required changes to boost efficiency on election day- Coordinated the workspace by aiding those that fell behind or are in need of clarification to reduce lapses in productivity- Outpaced the industry standard in completing data entry tasks with minimal errors

Toronto, Ontario, Canada

- Increased customer base by 60% by expanding our presence on social media platforms- Spearheaded business development and promotion by strategically using social media and social events- Assembled independent research on forecasted social and fashion trends to anticipate customer needs- Negotiated with suppliers and customers to achieve optimal buying and selling prices- Updated Microsoft Excel spreadsheet to monitor and assess expenses and profits

Bachelor Of Science - Bs, Biology/Biological Sciences, General

High School Diploma, 9-12

Activities and Societies: Basketball, VolleyballWith French Immersion certificate