HANDS-ON EXPERIENCE LEADING A DIVERSE BUSINESS UNIT, INCLUDING FORECASTING, BUDGETING & PLANNINGProfessional Profile:I am a multi-skilled operations leader with 15+ years of diverse experience managing various aspects of a service-intensive, technology business from back-office to delivery—leading teams as large as 32 direct reports, managing multi-million-dollar operations regionally and ensuring effective account management/customer retention in a highly competitive line of business. Throughout my career, I have been trusted by senior leadership with delivering on strategic initiatives calling for working effectively in dashed-line relationships and with inferential authority. I am an accomplished senior leader with a history of P&L responsibility and business units driven by multiple KPI’s.Core Business Skills:◉ Operations. Oversaw a multi-disciplinary staff charged with day-to-day operations in support of a client base of 50,000 customers. Direct responsibility for oversight of a fleet of 40 vehicles and technicians.◉ Team. Direct experience recruiting, screening, selecting, on-boarding, training and evaluating staff members ranging from semi-skilled professionals to middle managers.◉ Continuous improvement. Extensive experience devising and implementing new and improved policies, procedures, processes and systems company-wide, including establishing key performance indicators (KPI) that define success.◉ Profitability. Monitor and maintain profitability across the unit, including driving systemic improvements that added value and contributed incrementally to margins.◉ Client service. Superb customer-facing skills—a high-credibility leader confident and comfortable whether working at the C-level with ownership or the customer level with enterprise-level clients.◉ Relationship management. Extensive customer relationship management skills that added considerably to the bottom line—never walking a client, always looking for incremental revenue opportunities and seeking ways to add value.◉ Analytical agility. Trained in the application of Six Sigma (green belt), technical writing and Microsoft® Excel, including macros, pivot tables, V-lookups and complex formulas.
Listed skills include Leadership, Access Control, Security Management, Alarm Systems, and 46 others.