Jared Robinson Email & Phone Number

Liverpool, Gb

Liverpool, England, United Kingdom

As Senior Business Analyst I have been responsible for managing a team of up to 10 Business Analysts including performance monitoring, coaching and development.I am Involved in the entire business change life cycle, stakeholder management, analysing business situations, identifying and evaluating options for improvement with relevant operational SMEs, process mapping, defining and documenting requirements and supporting the effective development, testing, deployment and post implementation review of solutions.For the last 4 years I have played a major part in the company migrating to Salesforce as its CRM System and also as the power behind its online customer portal. I worked with major stakeholders to design the work flows and user interface. Highly Experienced in the area of Asset Management for example working on multiple repairs contractor mobilisations turning the agreed contract stipulations into working software solutions such as defining the Schedule of Rates to be used, integrating with the contractors own IT Systems and ensuring internal and external customers are involved in the process.Able to work to Agile & Waterfall MethodologiesProficient in BPMN

Liverpool, United Kingdom

Repairs Projects, (Electronic Contractor Interfaces, Locator Plus Repairs Diagnostic Tool, Dynamic Resource Scheduling (DRS) and Schedule of Rates (SORS) Upgrades), Mobilisation of multiple new contracts,During the migration to OpenHousing Housing Management System I was responsible for the design and implementation of the repairs module to be used group wide with various internal and external contractors including the electronic interfaces that connect both parties. I also led on the analysis necessary for the migration of the existing repair data to the new system.Led and Project Managed the IT Implementation at the flagship Hull Extra Care Residential sites as they were being built which included the on the ground infrastructure and also the implementation of several software applications ranging from care systems to the biometric till system in the restaurant. I also had to matrix manage numerous different technical teams and liaise with the local authority and third parties to ensure all contractual obligations were met.

Liverpool, United Kingdom

Investigate/Design/Implement/Administer Networking Technologies such as Microsoft Server and Active Directory versions 2000-2012, VMWare, Netapp SAN Storage, MS SQL, Citrix, Sophos Antivirus and Security Software Suite, Tivoli and Netapp Backup Technologies, Cisco / Nortel Switches & Routers. Provided infrastructure support and advice to rest of IT Department and wider business.

Liverpool, United Kingdom

As for Network Administrator as well as responsible for supervising the team below the Network Manager.

Liverpool, United Kingdom

Duties included being responsible for maintaining data security software (Anti-Virus & Backup), installing and support new server operating systems, creating user accounts and maintaining access permissions.