Technical Support Specialist
Current
Coppell, Texas, United States
- Provided comprehensive technical assistance to a diverse clientele, leveraging an in-house ticketing system to efficiently address customer queries and issues.
- Performed troubleshooting and diagnostics for Veritas server backups, ensuring seamless operations and data integrity.
- Contributed to SQL database development initiatives, enhancing data management capabilities and optimizing system performance.
- Managed a portfolio of high-value clients, offering personalized support and custom coding solutions to meet their CRM needs effectively.
- Conducted rigorous quality assurance testing for biweekly product releases, ensuring flawless deployment and maximum user satisfaction.