Jared Schmidt Email & Phone Number

Minneapolis, Minnesota, United States

Saint Paul, Minnesota

• Frontline leader serving as the first point of contact for assistance and escalation management: o Including coordinating team meetings, handling escalated calls, and assigning daily work direction
• Ensure established performance standards are met or exceeded by conducting quality assurance sessions with staff and working to correct any deficiencies observed.
• Developed training materials, lead training sessions and provide continuing education in group settings
• Lead communication and compliance efforts with an external 3rd party Contact Center vendor. o Including weekly conference calls, on-site training, and facilitating additional flow of information via phone and email.
• Worked on a specialized project team tasked with testing and implementing a new, comprehensive system of record and resulting operational changes. o Particularly chosen for this role due to:  Ability to identify.
• Engage in daily technical support as the primary point of contact for escalation, resolution and communication including: o MS Teams implementation. o Remote workforce setup and troubleshooting.

Greater Minneapolis-St. Paul Area

Established strong working relationships with both internal and external MNsure partners while providing outstanding, personal assistance relating to healthcare.

Greater Minneapolis-St. Paul Area

• Providing customer support via phone communication.
• Use of multiple systems simultaneously while maintaining high level consumer interaction and service.

Greater Minneapolis-St. Paul Area

• Worked individually as well as collectively in planning, implementing, and executing multiple simultaneous weekly projects and tasks.
• High level of knowledge and experience with a wide array of technology including a multitude of computer manufacturers, products, and operating systems.
• Provided in-depth customer service on highly advanced and technical subject matter both over the phone as well as in person.
• Ability to simplify complex details into understandable format when working with less tech savvy customers.
• Help improve and streamline processes while maintaining high quality of work.
• Entrusted to monitor and analyze complex data in order to identify and rectify potential issues.

Greater Minneapolis-St. Paul Area

• Part of a team that managed to complete construction of the 35E Cayuga project ahead of schedule and below budget.
• Integral part of the planning and implementation of projects from conception to conclusion.
• Extremely high attention to detail while working on dangerous, time sensitive, multi-faceted projects.
• Ability to efficiently prioritize and execute multiple tasks in a demanding and fast paced environment