Domain Administration for an enclaved environment (secure networks) for Windows and Linux devices within a highly collaborative team environment. Strong customer support and troubleshooting skills on desktop and server operating systems. Creation of instructional documentation to support processes and systems for team members and end users decreasing tickets placed. Management of ServiceNow support ticket queue (averaging 30 tickets per week).• Windows Domain Administration (Active Directory for 700+ users in 3 locations nationwide, Domain Name Service, Group Policy)• Lead Windows Desktop/Server System Administration• Configuration Management (SCCM/ECM)• PowerShell Scripting repetitive tasks• Linux Desktop/Server Administration• Citrix Administration (VDI)• Virtual Machine Configurations/Management (vSphere)• Document Writing• Mentor/Trainer

Site lead and management of lab and site services for 7 Microsoft sites supporting 20,000+ users. Proficiency in hardware, networking, Windows operating system troubleshooting and server deployment. Strong coordination and attention to detail and ability to work well independently or in team settings. Development and facilitation of training instructions for new ticketing system for domestic and international teams.

Rapid domestic and international deployments of preconfigured racks of servers, networking gear and server hardware diagnostics and troubleshooting. Creation and implementation of workflow processes for engaging and tracking historical issues for sustained maintenance.

Management of lab and site services for 5 sites supporting 20,000+ users. Provided all server hardware diagnostics, troubleshooting and repairs. Managed a board range of server/switch deployments and decommissions including audit of all lab inventory and physical infrastructure.

I maintained the care and well-being of thousands of research animals and held up to the standards presented by the FDA, USDA, and many other State-based regulatory divisions of the government. I have been cross-trained in multiple Veterinary staff techniques, Environmental Enrichment, the proper sanitation of Animal Enclosures, CDC disease prevention, and the proper/safe handling of capturing Non-Human Primates.