With over 15 years of experience in Information Technology, I am a passionate and skilled Senior IT Operations Manager at Brown & Brown Insurance, one of the largest insurance brokers in the US. I have multiple CompTIA certifications, including A+, Network+, and IT Operations Specialist, that demonstrate my technical proficiency and knowledge. I also have a strong background in new business development, social networking, and marketing communications, which enable me to identify and pursue new opportunities, build and maintain relationships with clients and partners, and promote the value and benefits of our services. In my current role, I lead and manage a team of IT Operation Managers, who provide support during Critical Incidents worldwide. I oversee the planning, execution, and evaluation of IT projects, ensuring they meet the quality, budget, and timeline requirements. I also collaborate with other regional and national IT managers, as well as senior executives, to align our IT strategy and vision with the company's goals and mission. I am driven by the challenge and satisfaction of solving complex problems, enhancing operational efficiency, and delivering innovative and customer-centric IT solutions. I am also committed to continuous learning and improvement, as well as sharing best practices and insights with my team and colleagues. I am excited to be part of a dynamic and diverse organization that values integrity, teamwork, and excellence, and that supports and empowers its employees to grow and succeed.