Jared Singletary, Mha Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Identified and fulfilled daily client requirements, ensuring plan compliance by fielding numerous emails, cases, and phone calls regarding plan benefits in fast-paced environment in collaboration with Account Managers..
• Led concurrent projects from start to finish with project teams to address client requests encompassing eligibility, benefit plan design, paper claims, member outreach, pharmacy outreach, client outreach, and.
• Entered 200 eligibility changes and additions, 100–200 member or pharmacy outreaches, and 50–100 plan benefit overrides for certain types of medications and plan design in efforts to minimize costs to patients and.
• Assisted in creating training for team of 30 agents to increase competence in completing compound override process

Houston, Texas, United States

• Support and strategize with Market President, Chief Medical Officer, and 16 Center Administrators on day-to-day market operations and broad-based strategic goals and initiatives. Create and implement workflow processes.
• Partner with Strategy Lead and Center Administrators to plan and ensure compliance with provider onboarding processes to meet organizational targets, increase visibility, and facilitate provider clinical performance.
• Utilize data analytic software, Power BI, to track and trend KPIs to exceed growth expectations; identified coding and documentation inconsistencies across vascular, coag, heart failure, and spirometry
• Maintain center performance dashboard in MS Excel to monitor cost, utilization, clinical quality, and patient satisfaction and membership retention metrics to inform monthly leadership strategy sessions and business.
• Present project status updates during leadership meetings and ensure accurate project documentation and follow-up
• Coordinate employee relations and recruitment functions—new hire onboarding and engagement activities—with HR Key Projects

San Antonio, Texas, United States

• Identified and fulfilled daily client requirements, ensuring plan compliance by fielding numerous emails, cases, and phone calls regarding plan benefits in fast-paced environment in collaboration with Account Managers..
• Led concurrent projects from start to finish with project teams to address client requests encompassing eligibility, benefit plan design, paper claims, member outreach, pharmacy outreach, client outreach, and.
• Entered 200 eligibility changes and additions, 100–200 member or pharmacy outreaches, and 50–100 plan benefit overrides for certain types of medications and plan design in efforts to minimize costs to patients and.
• Assisted in creating training for team of 30 agents to increase competence in completing compound override process

San Antonio, Texas Metropolitan Area

• Examined and assessed 50+ doctor's notes each shift and gathered and compiled 200–300 prescriptions for daily completion. Maintained accurate amount of medication on hand to ensure availability for patients..
• Reduced waste by ensuring optimal set-up of medical waste bin and confidential waste bin to avoid sorting errors
• Helped train new hires on core department competencies and helped develop training policies to accelerate speed of onboarding and increase team capacity
• Empowered patients to utilize pharmacy app to track and manage prescription refills and associated status updates
• Provided individual consultations and compassionate support to 40% of walk-in patients daily

San Antonio, Texas, United States

• Supported team of Endocrinologists with research, documentation, and implementation of osteoporosis medication treatment protocols. Generated weekly benefit eligibility reports, processed referrals, completed prior.
• Assisted with development of KPI presentation and end-of-quarter departmental goals for Bone Health
• Optimized osteoporosis treatment workflow by scheduling 20–50 patients daily and helped develop talking points for scheduling patients who had not been seen for 3 or more months
• Coordinated and submitted copay assistance documentation for patients for injectable drugs for Osteoporosis and created monthly reports to provide stats updates of each application

Healthcare Administration

Public Health, Public Health Education And Promotion

Activities and Societies: UTSA Chi Alpha