In this role, I oversee and lead a team of 84 dispatchers and 6 supervisors, ensuring 380 Whole Foods and 120 Amazon Fresh and Ultra-Fast Fresh facilities run seamlessly. I create processes and systems that result in high productivity, efficiency, and effectiveness. I direct the overall delivery quality, cost, and customer experience for the specialized area of ownership in Global Specialty Fulfillment. I coach and guide team members in meeting operational goals.• Planned and rolled out Mission Control, enabling business to move forward with an exception based associate workflow, which reduced associate headcount by 30%, increased order volume by 15%, and protected CX by eliminating "Full Orders Not Delivered" and "Partial Orders Not Delivered".

Here, I led team efforts through project execution, including full project scope, establishing timelines, identification of individual roles and responsibilities and defining expectations and success factors. I collaborated closely with internal and external stakeholders to determine project objectives, resource allocations, and timelines. I also supported operations budget development, monitoring expenditures and resources. I served as the key project contact and escalation point to proactively communicate, manage, and monitor project progress against deliverables, timelines, plans, and budget. I managed P&L and reported back to executive leadership.• Reduced the operating costs by 20%, saving $120K per month.• Improved ROI in operating equipment by 25%, generating better yield and longevity for the company.

I led initiatives to automate production processes and managed team of up to 120. I drove change transformation and strategy execution to achieve specific business results, ensuring a positive work environment where all health and safety standards were met. I coached and trained employees to meet production targets. Here, I worked within cross-functional teams at all stages in the development and launch of innovative, cutting edge new products with a meaningful point of difference for diverse customers. I was then promoted to the Program Manager role.• Increased production by 60% in the first quarter of employment, saving $400K.• Supported 2 employees in their career progression, enabling them to advance to leadership roles.• Prototyped desks for all offices and trained the production floor to manufacture them, saving $1K per desk.• Assisted in the design and integration of countertop line and workflow, increasing production by 60%.

I oversaw a team of contractors; developed scopes of work. I prepared and presented documents for tenders and negotiated with trades/suppliers. I prepared estimates for customers and provided leadership to teams, ensuring project schedules were met, monitoring weekly. I reviewed safety guidelines with sites and enforced a safety-first work setting. Prepared budgets and ensured implementation of project to a high standard.• Started the business with a $25K investment; increased volume of work by 60% from Q1 to Q2.

I led teams and established strategic plans/objectives for various construction projects. I provided the overall direction and planning for budgeting, managing expense priorities, scheduling, performance requirements, recommending and implementing changes to methods, and gave input on staffing. I influenced the development and execution of functional policies and long-term goals to meet yearly revenue targets. Participated in development of methods, techniques and evaluation criteria for projects, programs, and staff.Reduced the amount of man hours by 20%, saving the $230K on a high-end project.

Provided leadership for safety, environment, and policies for various projects in multiple locations. Establish project objectives, policies, procedures, and performance standards. Managed project processes and documents from set-up, drawings, update order requests and pricing, close out. Led activities related to estimating, costs, scheduling, quality, and overall project status. Built and maintained clients, suppliers/vendors, and sub-contractors. Planned and prepared construction schedules and milestones and monitor progress.• Secured and won prestigious new client contracts, resulting in an increase of volume by 35% from Q3 to Q4.