Jared Smith Email & Phone Number

• Designed, implemented, and maintained a High Available customer facing production system infrastructure including web, application, database, email, fax, file servers, switches and firewalls.• Managed and directed a team of 5 IPSoft team leaders as well as in house System Administrator.• Responsible for all system backups and recovery including design and implementation of disaster recovery and business continuity. Setup and used AMANDA backup system.• Designed, implemented and maintained all telecommunications equipment and solutions. Including an Asterisk VOIP solution with call center capabilities.• Setup and used a Nagios and Cacti system monitoring tools.• Implemented an internal Jabber chat server.• Setup and used Hylafax Faxing servers.

• Provide technical support for Higher Education Digital Campus Enterprise Systems which consisted of Sun’s Directory Server, Message Server, Calendar Server, Web Server, Java Message Broker, Oracle Database Server, MS SQLServer, uPortal, Documentum, Proprietary Single Sign On, and Chat Systems.• Work closely with University’s System Administrators and IT Managers to help install, maintain, and troubleshoot their entire Enterprise systems.

Maintain a computer network of 1200 PC’s and 25 Printers (including hubs and switches).Help plan, design, and implement new network infrastructure.Troubleshoot network problems in a mixed TCP/IP and IPX environment.

Help desk technician for a 350 employee Global company (including troubleshooting network connectivity, virus removal, email problems).Administer Lotus Notes Domino server (including maintaining user accounts and troubleshooting email problems)Administer Linux file server.

Maintained a computer lab of over 400 computers that was used by Novell's support department to replicate customer issues. Daily duties consisted of taking requests from support engineers and setting up environments that mimicked our customer's. This often included setting up multiple servers running a combination of NetWare and Windows NT. Implemented Altiris imaging software to aid in management of setup.