• Regularly collaborate with C-suite executives to develop and execute long-term strategies: increasing engagement, leadership bench strength, new hire productivity, etc.• Direct a team of people & culture specialists, sales and support trainers. Responsible for cultural strategies, sales, leadership, DEI, and customer service training for 400+ hybrid and remote employees• Harnessed data from employee satisfaction surveys and focus groups to create programs rooted in the ‘MAGIC’ approach to engagement (Meaning, Autonomy, Growth, Impact, Connection)• Administers recognition program focused on highlighting core value behaviors on employee and company levels• Oversees leader coaching and team engagement plans, resulting from two annual company-wide engagement surveys• Created role-specific career roadmaps focusing on competency-based development through detailed skill matrices, behavioral & productivity assessments and development plans• Works with executive to improve succession planning, leadership onboarding & continuing education, and coaching & feedback systems• Created level-specific leadership success profiles and development plans based on Korn Ferry competency behaviors• Administers leader 360° feedback system and employee pre-promotion surveys• Implemented company-wide cross-training program to increase inter-department cooperation and exposure• Partners with HR and DEI departments on cultural strategies, employee coaching and leader education

• Performed needs analyses with sales, support and corporate leaders to create broad-reaching L&D initiatives (new hire onboarding, continuing education, customer service, and leader education)• Manage the company training plan, calendar, communication, budget and HRIS (Workday) to ensure reliable execution of training operation processes• Created 15-week sales and customer service onboarding program, increasing new recruiter booking productivity by 42% compared to previous system• Developed and facilitated leadership training for 200+ leaders, including year-long leadership onboarding program, bi-weekly skill trainings and discussions, and summits• Leveraged training analytics and to adjust execution of L&D programs• Initiated employee development and pre-leadership programs with monthly workshops, panel discussion, book clubs and team-building activities

Selected for the 2007 President’s Club for top-ranked commercial originations ($20MM)Designed, implemented and maintained training programs, including curriculum modules, for classroom and internet presentations. The new training programs introduced efficiencies to sales teams and improved retention of company protocols and products. Provided company product and software training for 28 satellite offices and hundreds of product users.Identified training concepts and needs based on sales/client collaborations, competitive intelligence, and corporate goals for more relevant employee preparation.Delivered public presentations at industry trade shows and conventions, resulting in increased visibility and sales