Lebara is a telecommunications company providing services in many countries around the world, using the mobile virtual network operator business model.

Vix Technology leads the way in transport ticketing, implementing and managing automated fare collection, payments, access and passenger information systems for customers around the globe. The company has grown by acquisition and consists of a number of silo entities, on a per country basis. I was employed to design and implement a strategy to transition the company to a global model. Responsibilities and achievement’s included: Developed strategy for a Global Service Delivery Model Reshaped Organisation into global “follow-the-sun” support model Management of all customer productions environments, revenue in excess of $50M Effective management and support of 100 staff Budget and financial management, in the region of $15 million Developed cost savings initiatives to reduce budget spend by 15% Strategy to move existing on premise infrastructure to AWS Transition of core products to a SaaS Model Relationship and stakeholder management Delivered change with automation and integration to improve quality of service, while controlling costs

Utilibill is a global Cloud billing company in the telecommunications and utility sectors. I was employed to align the organisation to IT best practices and methodologies to deliver cost savings and standardisation supporting innovation and growth. Achievement’s included:• Management of all IT Infrastructure and support teams, 40 staff• Performance management of staff, including mentoring and coaching programmes• AWS, VMWare & Azure cloud migration (both public and private)• Strategic planning, delivery of IT roadmap and investment plan• Budget and financial management, in the region of $15 million• Management of a rationalisation programme to deliver cost-effective, reliable and efficient IT infrastructure across the enterprise, reducing IT spend by 15%• Design and implementation of customer satisfaction metrics• Implementation of ITIL service management and Prince2 project management methodology• Vendor and supplier management, relationship and contract management• Implemented Business Continuity and Disaster Recovery planning• Development and implementation of standards, policies and procedures across the IT landscape

Convergys is a global leader in relationship management, integrated billing and customer care services. It serves more than half of the Fortune 500 companies in over 70 countries and has 75,000 employees worldwide. As a result of promotion, I was given responsibility for managing the Asia Pacific (APAC) region, as well as the EMEA Region. The APAC region comprised of 45,000 users on 35 sites, across 6 countries. Responsibilities included:• Day-to-day management of EMEA & APAC IT services, including overall responsibility, ownership and accountability of the regions’ infrastructure• Providing support and effective management of 65 IT staff• Management of 6 large Data Centres (10,000 + sq. ft.) and 8 large contact centres (15,000 + agents)• Budget management responsibility for IT in the region of $25 million• Cloud design and migration• Implementation of an ITIL service model and Prince2 PMO• Business relationship management, Vendor selection and management• Overall organisation and control of project and programme activities within the regions• Programme management of transitional projects relating to acquisition planning and integration• Development of standards, policies, procedures and operational guidelines for delivery of data & business centre technologies and services

In this role I managed all IT delivery and support within the Europe, Middle East and Africa (EMEA) region (3,000 office-based users on 13 sites, across 7 countries). Responsibilities included:• Strategy design and implementation• Management and development of 33 support staff• Budget management responsibility for IT in the region of $15 million• Overall responsibility for all 3rd party providers and vendor relationships across the region• Management of all GTS EMEA project and programme activities• Management of the EMEA Data Centre, UK Call Centre and 12 Comms room facilities• Centralised Service Desk and Desktop Support Services• Wintel Services – management of all Intel based infrastructure and applications, and covered platforms such as VMWare, Citrix, Exchange, SAN and SQL• Enterprise Systems – management of all Unix based infrastructure and development, and covered platforms such as Solaris, HPUX, Tru64, AIX, Linux, VMS, AS400, NAS and Oracle• Voice Services – management of all Voice based infrastructure and applications, and covered platforms such as Avaya, Cisco and Nortel.

Geneva specialised in convergent billing systems for the telecommunications, IP/Internet, utilities and on-line service markets. Responsibility for:• Management and development of the infrastructure support teams (8 staff)• IT Procurement and contract negotiation• Vendor and stakeholder management• Management of budgets• Project management of all IT related projects• Management of business related applications including Finance & HR • Liaised with the management team and was a member of the EMEA Exec leadership team

Manager of 17 support staff, responsible for all IT support services for 5000 users across 160 sites.

Supervisor of 6 IT support staff, management of all network infrastructure, and day-to-day support of 500 users across 3 sites.

IT field engineer and site manager across London. Organisations supported included: Cable & Wireless, 3i, Texaco, Bankers Trust, Pru Bache, ABN Amro, Eagle Star, Unilever and Alfred Dunhill Ltd.

Supervisor of 15 engineers, managing large contracts for external clients, and project management work.

Contractor on a number of projects including; Midland Bank Network upgrade, ‘Libraries Going Live’ for Nottinghamshire Country Council and roll-out of Kwik Saves’ EPOS System.