Jared Stetzer Email & Phone Number

Green Bay, Wisconsin, United States

• Lead the effort to rebuild the internal quality auditing structure• Built an internal action plan tracker to monitor progress on recommended improvements arising from key audit findings• Acted a project manager with outside vendors as well as other internal partners on restructuring projects• Conducted yearly planning for global claims reviews• Lead the unification effort of global claims data

Columbus, Ohio

• Built a data-first quality program from the ground-up, utilizing custom-built reporting to identify precise areas of opportunity, as well as being able to highlight key measures of strength • Developed the company’s first customer survey to include embedded claims data to easily compare customer scores to operational metrics • Functioned as intermediary between the data team and claims management to ensure a high standard of data quality integrity • Managed a team conducting file… Show more • Built a data-first quality program from the ground-up, utilizing custom-built reporting to identify precise areas of opportunity, as well as being able to highlight key measures of strength • Developed the company’s first customer survey to include embedded claims data to easily compare customer scores to operational metrics • Functioned as intermediary between the data team and claims management to ensure a high standard of data quality integrity • Managed a team conducting file reviews across various lines of business, to include targeted audits on specific claims process and provided feedback to alter those procedures to achieve more optimal claims outcomes Show less

Denmark, Wi

• Analyzed all litigation data for the American Family enterprise to identify trends• Built attorney specific dashboards to measure performance of defense counsel, to include staff and panel counsel• Managed data reporting for internal business partners, including claims operations and compliance teams• Facilitated in the migration of legacy system data from multiple carrier platforms into one centralized system for the enterprise

Oversaw a team conducting multi-line claim reviews, focusing on both process and procedure workflow as well as financial outcomes. • Built out newly refined QA program for recently formed enterprise claims organization, working as first leader in new role. • Analyzed data and applied targeted audit approach to conduct root cause analysis of problem areas.

De Pere, Wisconsin

Primary Data Analyst responsible for finding trends to aide in strategic planning for more favorable line of business results. • Developed custom reporting to better track key financial metrics • Provided detailed technical recommendations to senior leadership

De Pere, Wi

Lead claims auditing team spread across the country, focusing on both quality and compliance reviews • Partnered with senior leaders in claims to build custom reporting incorporating results of claims audits to allow for actionable feedback • Directed ad-hoc audits relating to line of business results and discussion with senior leadership to provided targeted suggestions for improvement

De Pere, Wi

Principal claims auditor, conducting wide ranging claim file reviews across multiple lines of business • Identified opportunity areas within file handling and delivered findings back to senior leadership • Performed ad-hoc audits for leakage identification

De Pere, Wi

Evaluated and negotiated settlements on litigated insurance claims • Integrated knowledge of case law, local statues and state compliance to develop case strategy • Managed defense counsel on file direction and expense management • Operated as the litigation liaison to other areas of the companyEvaluated and negotiated settlements on litigated auto and homeowners insurance claims,while managing expenses.Operated as the litigation liaison to other… Show more Evaluated and negotiated settlements on litigated insurance claims • Integrated knowledge of case law, local statues and state compliance to develop case strategy • Managed defense counsel on file direction and expense management • Operated as the litigation liaison to other areas of the companyEvaluated and negotiated settlements on litigated auto and homeowners insurance claims,while managing expenses.Operated as the litigation liaison to other areas of company, providing insight and principles toless experienced colleagues and leaders.Promoted to Litigation Specialist January 2015. Show less

De Pere, Wi

Managed an average case load of 200+ claims, building rapport with clients in an effort tocome to an equitable resolution.Coordinated roll out of new policies and procedures within the claims department as part ofthe workflow improvement team.Promoted from Property Damage to Bodily Injury September 2007.

Blair, Wi

Managed family-owned and operated business, including handling of all accountingresponsibilities.