Jared Stokes Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Sparta, New Jersey, Us

Collaborate with software engineers and stakeholders to design, implement, and meet system requirements that align with architectural goals and non-functional requirements.Enhance software delivery lead time by identifying and alleviating constraints within the value stream.Monitor and make visible software delivery lead times and observability metrics.Enable on-demand creation of development, test, and production environments ensuring all infrastructure is written as source code and reproducible.Utilize AWS ECS for container orchestration, deploying containers through GitHub Actions.Develop and manage Pulumi scripts and stacks to automate the creation and management of AWS resources.Build and maintain automated testing platforms ensuring low-risk releases with unit, acceptance, performance, and security testing.Implement continuous feedback loops from operations to development.Attend project meetings, daily scrums, and other agile ceremonies to drive continuous improvement.Develop and maintain CI/CD pipelines for seamless integration and deployment.Create and manage GitHub actions, environment secrets and variables.Utilize tools such as Ansible and Pulumi for configuration management and infrastructure as code.

San Jose, Ca, Us

Provide in depth troubleshooting for installation, deployment and product usage problems with Acrobat, Reader and for Acrobat integration issues from a global customer base.Manage critical situations that may involve technically challenging issues and diverse audiences, including strategic accounts outside of standard business hours.Customer engagement specifically with regards to confirming product defects.This includes Customer environment setup for the purposes of defect reproduction. Interact with Adobe DC/Acrobat Engineering teams to and log and triage bugs, request software updates and present business cases for customized solutions.Drive open issues to resolution and provide timely status updates to stakeholders across the Technical Services Organization.Create monthly and ad-hoc reports on emerging issues and trends for assigned products to Acrobat product teams.Coordinate knowledge management and creation of technical documentation.Mentor and provide leadership guidance to less experienced members of the Support team.Play a key role in growing and improving our culture/framework of great customer service.

Atlanta, Ga, Us

Provide technical support to InComm’s employees and contractors both in region and globally. I am responsible for the deployment, stability, asset tracking, and troubleshooting of all equipment for which the Global WorkPlace Technologies team is accountable. This responsibility encompasses the full range of Information Technology (IT) activities. I also help with Server systems and Network troubleshooting on an “as needed” basis. I provide customer focused first and second tier support for the current and future user access and desktop infrastructure. Duties include the implementation and adherence to process, standards, and configuration management practices. Supporting and maintaining first level support for Windows, Mac OS, Android, iOS, Microsoft Office, O365 Enterprise Mobility Suite, on-prem Active Directory and Exchange, including the setup of new user accounts and Outlook per InComm standard operating procedures, External and Internal application authentication as well as the hardware infrastructure for this environment. Tasks will include duties such as workstation, printer, cell phone and desk phone management. Serve as a technical resource on all enterprise desktop related projects, as well as lead such initiatives if needed. The position will actively participate in the Client Support global ACD phone queue and an after-hours on-call support rotation for a local and global customer base.Customer SupportDirectly supporting all levels of InComm’s internal users both over the phone and at their desks with the customer service being the highestGood attitude and focused on delivering the best end-user experience possible minimize user frustration.Troubleshoots hardware, software and operating systemsThe ability to manage multiple tasks concurrentlySupports all systems in accordance with department and Company guidelinesFulfill rotational on-call duties as required

Salt Lake City, Ut, Us

• Technical Support Engineer (TSE) provides in depth, high-level technical support to MasterControl customers.• The TSE maintains systems-level expertise and root cause-level troubleshooting while resolving advanced technical issues for our customers. • TSEs work with fellow team members, service consultants, sales operations and other company resources to increase customer satisfaction and loyalty.• TSEs are responsible for the identification of software defects and the reporting of such to engineering while providing interim solutions and workarounds when necessary. This position works with other internal resources to ensure that issues are resolved in a timely fashion.• TSEs follow technical support industry standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required. • Exceeding customer expectations by providing an individually tailored service experience. • Identify and resolve customer incidents via incoming calls, emails, etc.• Provide customers with knowledge regarding software functionality and best practices.• Identify and reproduce software defects for submission to development.• Provide Customers with root cause analysis and in-depth troubleshooting.• Meet and exceed Service Level Agreements through effective incident management.• Performs software implementation, installation and upgrades to customers Updates and maintains reports for customers and key internal contacts.• Provides backup support to other Enterprise Support team members Works directly with Escalation Engineers to assure resolution of critical customer issues.• Provide and participate in technical training and knowledge transfer for new or complex products. • As directed, performs special projects Contribute to overall content and quality of knowledge base utilizing Knowledge Centered Support principle's Contributes to the departments Key Performance Indicators (KPI)

Portland, Oregon, Us

• Imaging PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.• Provide additional assistance as needed to other IT business groups such as networking, server group and telecomm.• Deskside support provides all maintenance and support of the Company’s Desktop assets. This includes, troubleshooting device conflicts, resolving connectivity issues and application issues in a Windows / Novell environment.• Consulting with Clients on application/software options.• Providing second level support to the Help Desk for PC issues.• Building new PC assets in accordance with business requirements.• Replacing outdated equipment and managing technology obsolescence.• Establish a working relationship and understanding of dedicated business support areas to communicate effectively verbally and in writing with clients and management.• Provide assistance for remote systems support for the network, server and telecomm groups as necessary.• Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards.• Delegating responsibilities of the project to appropriate team members and provide status to supervisors and clients.

Washington, Dc, Us

• Administer and operate classified and unclassified computer LANs; install, operate and maintain new hardware and software applications; and ensure computer operations are consistent with current Department of State and federal government operating and security policies and practices. • Administer and operate classified and unclassified telecommunications network equipment; including cryptographic equipment, multiplexers, modems, routers, switches and satellite equipment; install, operate and maintain network hardware and software, troubleshoot and restore outages within the network.• Provide assistance to users of information management services, including training users in the use of new software applications and guidance/assistance with new or amended information technology-related policies and procedures. • Administer the Embassies' and/or Consulates' classified and unclassified telephone and wireless programs including the installation of new equipment, maintenance and repair of equipment, and guidance/assistance to personnel in the proper use of these systems. • Administer the Embassies' and/or Consulates' emergency communications network, including the installation, testing, maintenance and deployment of various wireless and satellite emergency communications systems. • Administer and prepare classified and unclassified Diplomatic Pouch and Mail programs at overseas locations including managing Embassy/Consulate mailroom operations. Process the sending and receiving of official correspondence through the Diplomatic Pouch program, and assisting Diplomatic Couriers. • Serve as part of the Embassy/Consulate's administrative team. Perform additional duties outside of normal information management activities as determined by Embassy or Consulate management or as dictated by specific circumstances.

Atlanta, Ga, Us

• Troubleshoot all hardware and software issues for PCs, Laptops, Printers, and peripherals. • Resolve customer initiated requests to acquire or reacquire lost functionality.• Manage VoIP (Voice over IP) phone system via Cisco’s call manager and Unity voicemail system.• Test, analyze and resolve complex user issues regarding phone lines, phones, voicemail, cabling, and features.• Install or troubleshoot all issues with current operating systems: Windows 95 / 98 / NT / 2000 / XP, and software(s).• Perform 1st call resolution to any tickets assigned remotely or desk side.

Phoenix, Az, Us

• Provide senior level support to meet the MIS needs of WebSelfStorage® group.• Upgrade servers, switches, SSL certificates, workstations hardware, software and operating systems.• Support users of the online Point of Sale application built into WebSelfStorage®• Administer Microsoft 2000 servers. (File Print, DNS, SQL, and IIS using SSL, VPN, and FTP)• I maintained the daily archive of back-ups and transaction logs.

Boston, Ma, Us

• I provided senior level support to meet the MIS needs of all Brodeur's western region personnel.• Set-up workstations for each new employee and provided software training and support for users.• Upgraded servers, switches, routers and hubs. Maintained Nortel PBX system.• Supported Lotus Notes, Domino server, MS Windows 9x, ME and 2000 pro also MS Office 97 and 2000. • Administered NOVELL NetWare 4.11, Microsoft NT/2000 servers. (File/Print, DNS, DHCP)• Maintained daily archive back-ups using Arch Serve.

• Primarily responsible for maintenance and maximizing uptime for DellTM NAS controlled by 4 NT4 servers with goal of 12 minutes maximum from failure to recovery. • Provided set-up and repair of all servers and workstations on the 3000 node network. • Performed administration of the network servers, switches, routers and hubs.• Conducted audits of the back-up system using Legato. • Managed the MIS support help desk. Responsibilities included: interviewing candidates, making hiring recommendations, training new hires and providing work direction. • Controlled the inventory of all parts/products related to servers and workstations. Utilized Tivoli Asset Management software to track inventory and performed onsite audits to ensure the accuracy of the inventory data.

Responsible for Tooele County’s mission critical software.• Managed remote sites via phone, remote tools and hands on.• Directly involved with the administration of the network for servers, routers and hubs. • Managed help desk, setup and repaired all workstations. • Trained employees in use of new and current software applications, enabling users to maximize output from the programs available, which lead to increased productivity. • Maintained a modem pool to allow remote user access to county’s computer systems and information.

• Managed all backup data and recovery efforts for secure servers, including payroll, file and print, web and mail servers. • Maintained company printers and acted as secondary help desk support in technical matters. • Assisted in administration and maintenance of a Public Electronic Bulletin Board and company-wide email run on Microsoft’s Exchange Server 5.5.

• Responsible for the installation and setup of workstations, including all required hardware and software, for the WAN (Wide Area Network). • Maintained workstations and servers on the 200 node network. • Directly controlled the backups for all servers and workstations, and wiring for the WAN. • Maintained the telephone systems and help desk. • Led the data entry team, coordinated employee schedules and payroll issues. • Audited individual team member’s work, presenting results through memorandum, performance reviews, and team meetings. • Ensured the team was current on procedural changes. • Managed “special handling”’ for specific clients. • Repaired data entry computers and resolved software conflicts in-house, on-site and by telephone.

Salt Lake City, Us

I served as a full time Missionary in the Philippines Naga Mission.

Bachelor'S Degree, Information Technology

Mcse, Computer Support

High School/Secondary Diplomas And Certificates