Jared Stokes Email & Phone Number

Salt Lake City, UT, US

Sparta, New Jersey, US

Collaborate with software engineers and stakeholders to design, implement, and meet system requirements that align with architectural goals and non-functional requirements.Enhance software delivery lead time by identifying and alleviating constraints within the value stream.Monitor and make visible software delivery lead times and observability.

San Jose, CA, US

Provide in depth troubleshooting for installation, deployment and product usage problems with Acrobat, Reader and for Acrobat integration issues from a global customer base.Manage critical situations that may involve technically challenging issues and diverse audiences, including strategic accounts outside of standard business hours.Customer engagement.

Atlanta, GA, US

Provide technical support to InComm’s employees and contractors both in region and globally. I am responsible for the deployment, stability, asset tracking, and troubleshooting of all equipment for which the Global WorkPlace Technologies team is accountable. This responsibility encompasses the full range of Information Technology (IT) activities. I also.

Salt Lake City, UT, US

• Technical Support Engineer (TSE) provides in depth, high-level technical support to MasterControl customers.
• The TSE maintains systems-level expertise and root cause-level troubleshooting while resolving advanced technical issues for our customers.
• TSEs work with fellow team members, service consultants, sales operations and other company resources to increase customer satisfaction and loyalty.
• TSEs are responsible for the identification of software defects and the reporting of such to engineering while providing interim solutions and workarounds when necessary. This position works with other internal.
• TSEs follow technical support industry standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required.
• Exceeding customer expectations by providing an individually tailored service experience.

Portland, Oregon, US

• Imaging PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.
• Provide additional assistance as needed to other IT business groups such as networking, server group and telecomm.
• Deskside support provides all maintenance and support of the Company’s Desktop assets. This includes, troubleshooting device conflicts, resolving connectivity issues and application issues in a Windows / Novell.
• Consulting with Clients on application/software options.
• Providing second level support to the Help Desk for PC issues.
• Building new PC assets in accordance with business requirements.

Washington, DC, US

• Administer and operate classified and unclassified computer LANs; install, operate and maintain new hardware and software applications; and ensure computer operations are consistent with current Department of State and.
• Administer and operate classified and unclassified telecommunications network equipment; including cryptographic equipment, multiplexers, modems, routers, switches and satellite equipment; install, operate and maintain.
• Provide assistance to users of information management services, including training users in the use of new software applications and guidance/assistance with new or amended information technology-related policies and.
• Administer the Embassies' and/or Consulates' classified and unclassified telephone and wireless programs including the installation of new equipment, maintenance and repair of equipment, and guidance/assistance to.
• Administer the Embassies' and/or Consulates' emergency communications network, including the installation, testing, maintenance and deployment of various wireless and satellite emergency communications systems.
• Administer and prepare classified and unclassified Diplomatic Pouch and Mail programs at overseas locations including managing Embassy/Consulate mailroom operations. Process the sending and receiving of official.

Atlanta, GA, US

• Troubleshoot all hardware and software issues for PCs, Laptops, Printers, and peripherals.
• Resolve customer initiated requests to acquire or reacquire lost functionality.
• Manage VoIP (Voice over IP) phone system via Cisco’s call manager and Unity voicemail system.
• Test, analyze and resolve complex user issues regarding phone lines, phones, voicemail, cabling, and features.
• Install or troubleshoot all issues with current operating systems: Windows 95 / 98 / NT / 2000 / XP, and software(s).
• Perform 1st call resolution to any tickets assigned remotely or desk side.

Phoenix, AZ, US

• Provide senior level support to meet the MIS needs of WebSelfStorage® group.
• Upgrade servers, switches, SSL certificates, workstations hardware, software and operating systems.
• Support users of the online Point of Sale application built into WebSelfStorage®
• Administer Microsoft 2000 servers. (File Print, DNS, SQL, and IIS using SSL, VPN, and FTP)
• I maintained the daily archive of back-ups and transaction logs.

Boston, MA, US

• I provided senior level support to meet the MIS needs of all Brodeur's western region personnel.
• Set-up workstations for each new employee and provided software training and support for users.
• Upgraded servers, switches, routers and hubs. Maintained Nortel PBX system.
• Supported Lotus Notes, Domino server, MS Windows 9x, ME and 2000 pro also MS Office 97 and 2000.
• Administered NOVELL NetWare 4.11, Microsoft NT/2000 servers. (File/Print, DNS, DHCP)
• Maintained daily archive back-ups using Arch Serve.

• Primarily responsible for maintenance and maximizing uptime for DellTM NAS controlled by 4 NT4 servers with goal of 12 minutes maximum from failure to recovery.
• Provided set-up and repair of all servers and workstations on the 3000 node network.
• Performed administration of the network servers, switches, routers and hubs.
• Conducted audits of the back-up system using Legato.
• Managed the MIS support help desk. Responsibilities included: interviewing candidates, making hiring recommendations, training new hires and providing work direction.
• Controlled the inventory of all parts/products related to servers and workstations. Utilized Tivoli Asset Management software to track inventory and performed onsite audits to ensure the accuracy of the inventory data.

• Responsible for Tooele County’s mission critical software.
• Managed remote sites via phone, remote tools and hands on.
• Directly involved with the administration of the network for servers, routers and hubs.
• Managed help desk, setup and repaired all workstations.
• Trained employees in use of new and current software applications, enabling users to maximize output from the programs available, which lead to increased productivity.
• Maintained a modem pool to allow remote user access to county’s computer systems and information.

• Managed all backup data and recovery efforts for secure servers, including payroll, file and print, web and mail servers.
• Maintained company printers and acted as secondary help desk support in technical matters.
• Assisted in administration and maintenance of a Public Electronic Bulletin Board and company-wide email run on Microsoft’s Exchange Server 5.5.

• Responsible for the installation and setup of workstations, including all required hardware and software, for the WAN (Wide Area Network).
• Maintained workstations and servers on the 200 node network.
• Directly controlled the backups for all servers and workstations, and wiring for the WAN.
• Maintained the telephone systems and help desk.
• Led the data entry team, coordinated employee schedules and payroll issues.
• Audited individual team member’s work, presenting results through memorandum, performance reviews, and team meetings.

Salt Lake City, US

I served as a full time Missionary in the Philippines Naga Mission.

Bachelor'S Degree, Information Technology

Mcse, Computer Support

High School/Secondary Diplomas And Certificates