Operations Manager-Manage Warehouse and Customer Service ManagersIn charge of store financials, safety, warehouse, POS, Customer Service, GL coding expenses, investigating P&L expense charges, facility maintenance, repair quotes, labor, physical inventory, asset protection and safety awareness, Haz-Mat, and store auditsStrong communication with leadership team to execute operational objectivesStrong communication with store team to develop managers and store associatesManage and coach associates and managers to develop a efficient and productive team

Asset Protection Manager-Conducted internal and external investigationsComprised reports for investigations and completed investigationsFollow up on investigations with local police and court appearances Strong communication with store leadership and associates to ensure execution of asset protection polices and proceduresInvestigate inventory discrepancies to identify cause, correct discrepancies and develop solutions to prevent further discrepanciesDeveloped educational programs and challenges to drive AP awareness and also reduce store shrinkUtilized Aspect, Oscar, ACME, AS400, CCTV, PTZ cameras, and JDA to conduct investigationsLead the store safety program and safety meetingsConducted store audits to ensure complianceWorked closely with HR to resolve conflict issues, identify threats, and conduct investigationsManaged, trained and coached firearms inspector team to ensure compliance and efficiency

Assistant Asset Protection Manager-Conducted internal and external investigationsComprised reports for investigations and completed investigationsFollow up on investigations with local police and court appearances Strong communication with store leadership and associates to ensure execution of asset protection polices and proceduresInvestigate inventory discrepancies to identify cause, correct discrepancies and develop solutions to prevent further discrepanciesDeveloped educational programs and challenges to drive AP awareness and also reduce store shrinkUtilized Aspect, Oscar, ACME, AS400, CCTV, PTZ cameras, and JDA to conduct investigationsLead the store safety program and safety meetingsConducted store audits to ensure complianceAssist in development of two asset protection associates

Asset Protection Manager-Conducted internal and external investigationsComprised reports for investigations and completed investigationsFollow up on investigations with local police and court appearances Strong communication with store leadership and associatesInvestigate inventory discrepancies to identify cause, correct discrepancies and develop solutions to prevent further discrepanciesDeveloped educational programs and challenges to drive AP awareness and also reduce store shrinkUtilized AS400, CCTV, PTZ cameras, and JDA to conduct investigations

Operated PTZ cameras to monitor sales floor for external theftStrong partnership with Rogers Police Department to ensure case closuresTestify in court for case follow up if neededInvestigate register shortagesRespond to safety incidents

Cashier (2002-2003) customer service, collection money from customers, depositing money to the cash officeGarden Center (2003-2004) customer service, operating fork lift, safety, stocking, and assembly of products for customersSporting Goods (2004-2005) planogram merchandise, firearms compliance, stocking, and customer serviceAsset Protection Associate (2005-2007)Assisted in opening store 5260Communicated with team members to ensure compliance of AP standardsInternal and external investigationsWorked closely with Rogers Police Department to ensure investigation closureStrong partnership with cash office and management to ensure AP guidelines were followedTraining on new AP associates