Jared Rushton Email & Phone Number

Indianapolis, In, Us

Spearheaded the creation of an internal team dedicated to providing comprehensive support for our developers. The initiative involved identifying key areas where developers needed assistance on issues for integrations to ensure effectively and timely support. As a result, we improved time to resolution for integration issues overall. Developed and implemented strategies to enhance customer success and reduce escalations by analyzing feedback and addressing pain points. This resulted in optimization of support processes, significant customer satisfaction improvement, and a decrease in escalated issues.I implemented an internal book club as well as a movie trivia club which aimed at improving internal satisfaction and enhancing employee retention. By fostering a positive work culture, and promoting open communication, we saw a significant increase in employee morale.

Bangalore, Karnataka, In

Diverging between new technologies, and learning what best suites me when dealing with clients. By using my previous experiences, I have been able to harness the importance of communications between a service provider, and the end user.•Communicating through various departments in order to complete different tasks, and manage allocation of time to projects.•Learning new technologies in order to resolve the wants and needs of various clients.•Working with many Amazon Web Services such as DynamoDB, S3, API Gateway, and Lambda Functions.

Indianapolis, Indiana, Us

• Provide phone support to end users on hardware, software and computer system issues• Install new computer and networking equipment• Provide support to ensure managed devices are kept up to date with security patches• Remotely access client computer networks to troubleshoot hardware, software and computer systems

Indianapolis, In, Us

Continually working with the infrastructure team completing various tasks in NCAA headquarters. I have been working on several projects such as re-imaging incoming interns laptops, setting up equipment for new employees, or configuring accounts. On top of that I have been updating knowledge base articles in which are used to get a better understanding of current issues going on in the workplace.

Successfully coached and overlooked 40 swimmers at between the age of 10 and 14 years old. I created practices, assisted in proper learning techniques, and accommodated a motivated environment in order to be set up for success as growing individuals.

Support family run business improving and selling distressed homes. I also complete various tasks within renovation projects, as well as budget accounts on the development of these homes.

Within the company I helped create, Java Threads, I track finances and manage budgets for a student run business. We develop and sell burlap tote bags through rural and online markets. Over the course of a semester we earned more than $3,500 in revenue for our bags.

Responsible for connecting with individuals on the golf course, making sure they had an enjoyable experience. While the customers were playing golf, I would prepare carts to make sure they were in pristine shape and ready to be used. As an employee, I would also help organize golf outings for major companies that would reserve the course.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Entrepreneurship/Entrepreneurial Studies And Management Information Systems

Academic Honors, Business Administration And Management, General