Jared Walton Email and Phone Number

Full time contract project for United Dental Partners. Support of the Hybrid-Cloud Microsoft Azure environment.Installed and Migrated XVCapture databases to 20+ Dell Servers running Windows Server 2022. VM Creation for Dolphin imaging and testing. Centralized server management via Server Manager and Windows Admin Center. IDRAC/Lifecycle controller troubleshooting and configuration for legacy Dell servers running Server 2012, 2012 R2 and 2016. Network Share Creation. Cisco and TP-Link Switch Deployment for site upgrades. SNMP and Sflow setup for detailed Auvik monitoring. Watchguard Firewall Configuration and Deployment to 10+ clinics. VPN troubleshooting and repair. SentinelOne EDR support and maintenance with Vendor assistance. Infrastructure Network Security Hardening. Group Policy Management. Network Design, Monitoring and Implementation. Backup and Recovery.

Azure Administration, Software Implementation, Softphone installation(S-Net, NiceinContact),Knowledge Base/SOP Creation. Onboarding/Offboarding, MDM configuration and deployment via Intune/MECM. Exchange, Sharepoint and Microsoft 365 Admin center administration, Slack, Zoom and Teams configuration and troubleshooting. Monitoring the ticketing queue(FreshDesk) while assigning and escalating tickets to the necessary IT departments(Infrastructure, Data, Security and Networking).

Hardware, Software, Repair and Diagnostics. Google Workspace Administration, Microsoft Office 365 Administration, Cisco Webex calling Administration, Asset Management, Infrastructure support and installations, Microsoft Dynamics Patching and deployment, Staging and Deploying Laptops, Desktops and Cisco VOIP phones. Server/Switch Deployments and Patching, Remote Support, Endpoint Management, AV Configuration, HP, Xerox and RIcoh Printer Diagnostics.

Hardware, Software, Repair and Diagnostics.Use of Proprietary Auto Industry Software and Technology. On-site Server maintenance, Creating and resolving tickets within the Issue Trak Help Desk ticketing system, AV Configuration, Office 365 support, creating hourly reports within Microsoft Excel and formatting data for office 365 users.Configuring RFID Scanners and In air readers.SCCM windows 10 deployment, Staging Computers, Registry Maintenance and Network Troubleshooting on proprietary devices.Cable Maintenance.HP and Zebra printer support.Bartender installation and configuration. Employee Badge creation

Troubleshoot, deploy and manage retail point of sales systems for stores nationwide.Watchguard Firewall/router configuration.ATA and ASA setup and deployment. CRM maintenance. SCCM / Endpoint ManagementSetting up new hire log-in credentials and creating security groups within active directory while applying set group policy permissions to specific users within organizational units.Microsoft Office product diagnostics and repair. Creating and managing email accounts within Exchange.Adding new workstations to the domain. VoIP phone supportAntivirus and malware removal software maintenance.

First response client support for 100s of Starbucks locations in the chicagoland area; Deployed, configured and updated virtual servers, Point of Sale software and PCs.Invoice management;Installed and managed a large network of point of sale systems; Performed end to end troubleshooting; Installed, rebuilt, and repaired computer systems.Trained managers and employees on how to utilize and update systems.Documented productions and influences with microsoft word, excel, one note and confluence.Performed technical writing for project managers. Conducted on-site and remote system diagnostics to ensure proper facility functions.Scheduled appointments via Skype, Zoom, Google Calendars and Webex; Managed all shipping procedures.

Facilities maintenance specialized in electrical repair for Footlocker Corporation. Install, diagnose and repair electrical ballasts, LED lights and Wall fixtures. Safety tests for emergency exit lights and front of store/HVAC Service panel boxes. Re-mount security cameras in newly installed Commercial drop-down ceilings. Report and investigate water damage and ceiling issues to Mall Management.