Played an integral role in ensuring high-quality user experiences by actively participating as the lead quality assurance team member working on UI/Code Testing, Reporting issues/defects, and contributing to the Agile-based development process.Performed manual and automated testing on software applications to ensure functionality and reliability.Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.

Key responsibilities of this role are: Training employees in new processes that the company rolls out as well as meeting sales goals as a store and ensuring the each of the Solutions Specialists meet and exceed their assigned sales quotas. Assisting them in any way possible, answering questions, supporting them, as well as collaborating with them to overcome any objections or obstacles that they should run into is also a duty in this position.Running the Store: Assisting the General Manager and taking on any assigned and/or delegated tasks to ensure the store runs smoothly. Solutions Managers also assist in making schedules, assisting with operations tasks, and coaching and documenting employee results to ensure the success of the store.

Consistently exceeded sales targets by achieving net activations, customer renewals, and the sale of accessories, handsets, and enhanced services. Effectively demonstrated equipment functions and network capabilities to customers. Conducted rate package evaluations and proposed solutions that maximized value for both customers and the company

Trained and developed sales team to maximize potential, ensuring exceptional customer service and resolving escalations. Managed store operations including scheduling, inventory management, and employee evaluations. Maintained backroom organization and utilized performance metrics to enhance sales.