As the Assistant Vice President of Member Solutions at We Florida Financial, I have over a decade of experience in collections including processes across different products and channels. I provide strategic direction that minimizes loss and maximizes asset growth, while ensuring regulatory compliance and world-class member service.My core competencies include delinquency control, vendor relations, customer service management, problem solving, and talent retention. I am passionate about enhancing vendor relationships that optimize performance results, streamlining reporting and analytics to accurately convey regulatory and departmental results, and implementing automation and efficiency improvements in line with strategic objectives. I also bring amazing team members together to achieve business goals and foster a culture of quality, innovation, and collaboration.
Listed skills include Team Leadership, Team Building, Strategic Hiring, Customer Service, and 12 others.