Help Desk Engineer | Bdr Systems Engineer
Current-Maintained and configured customer Backup Disaster Recovery servers (BDRs).-Performed setup, and installation of Windows & Ubuntu based BDR servers at customer sites.-Provide assistance to clients requesting technical expertise.-Provide assistance to clients requesting emergency restoration of files, systems, and network environments.-Manage and maintain contracted customer networks and server infrastructure.-Manage and maintain contracted customer user level support requests.-Perform troubleshooting of customer Windows network environments at the SMB to corporate levels.-Worked with Link internal users to troubleshoot issues for their systems.