“Success is the sum of small efforts, repeated day in and day out” ~ Robert CollierHello, my name is Jared M. Yando, a highly accomplished, solutions-focused, and technically-sophisticated leader with 18+ years of experience and demonstrated success in managing end-to-end project lifecycles, from requirements gathering and solution design to deployment and post-implementation support. Throughout my career, I have successfully managed a portfolio of high-value clients, ensuring their success by providing exceptional service, proactive communication, and strategic guidance. I am skilled at building trust and rapport with key stakeholders, acting as a trusted advisor to understand their business objectives and align our offerings to meet their needs.I am a transformational leader who is driven by challenges, undeterred by obstacles, and committed to furthering the standards of excellence. I am an engaging strategist with extensive experience in developing comprehensive implementation strategies, coordinating resource allocation, and ensuring seamless integration of SAAS solutions into clients' existing systems.Specialties: Strategic Planning & Implementation | Customer Engagement Strategies | SAAS Implementation | Program & Project Management | Team Building & Leadership | Resource Allocation & Optimization Career Highlights:• Achieved a stellar CSAT score of 4.87 out of 5 by partnering with customer leadership teams, providing effective account management communications, and guiding the implementation of Best Practices.• Provided hands-on leadership and support to newly recruited TAMs, driving focus on improving their engagement execution, account management skills, and escalation management capabilities across a portfolio of over 170 projects.• Accomplished an impressive CSAT score of 4.93 out of 5 with 106.5% attainment, TTV at 97.77% with 102% attainment, and a Quality rating of 94.57% with 100% attainment.• Ensured impeccable and seamless execution during the implementation phase of 40+ new brands, as well as improved customer experience, which resulted in achieving an exceptional average CSAT score of 4.93 out of 5. Want to know more about my experience, passion, areas of expertise, or the improvements I can make to your organization? Connect with me at jyando19@gmail.com.