E-Commerce Data Analyst
Current● Enhance efficiency and accuracy of warehouse inventory data in Microsoft Excel by eliminating duplicate entries and consolidating inventory locations, reducing pick-to-ship time.● Perform monthly data collection and analysis of technical support tickets to identify units with the most issues. Develop recommendations for targeted training courses to reduce technical support calls from customers.● Analyze sales data to identify underperforming locations and devise promotional strategies to increase sales and customer acquisition.● Obtain, clean, and analyze inventory data to increase or decrease stock for each location based on monthly and yearly sales data. Responsible for monitoring stock requests and gathering data to determine if requests are necessary.● Upload, remove, and revise data from master database based on company needs. Add products and product details to master database which is reflected on the company website for customers to view.● Present findings and concerns with various personnel such as eCommerce, CEO, and Technical Support daily.● Answer customer and technical support calls and effectively communicate to determine the issues they are experiencing.● Teach colleagues how to effectively utilize Microsoft Excel and the master database to reduce time spent on tasks and to increase workflow.