Jared Lawrence Email and Phone Number
Senior Vice President of Customer Operations and Digital Strategy, Chief Customer Officer at
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Eversource Energy
Jared Lawrence's Location
United States, United States
Jared Lawrence's Contact Details
Jared Lawrence work email
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Jared Lawrence personal email
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Jared Lawrence phone numbers
About Jared Lawrence
I am a utility executive with broad management experience in the areas of customer service, revenue services, metering, digital channels, retail and regulatory strategy, customer analytics, resource planning, system optimization and merger integration.
Jared Lawrence's Current Company Details
Eversource Energy
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Senior Vice President of Customer Operations and Digital Strategy, Chief Customer Officer
Jared Lawrence Work Experience Details
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Senior Vice President Of Customer Operations And Digital Strategy, Chief Customer OfficerEversource Energy Jan 2022 - PresentHartford, Connecticut, Us
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Founder And Executive Committee ChairUtilities United Against Scams Jun 2016 - PresentFounded in 2016, Utilities United Against Scams is a consortium of over 120 utility companies and associations across the U.S. and Canada working together to address utility impostor scams. The collaborative group develops and shares consumer protection content, coordinates consumer education campaigns across North America and works with partners in law enforcement, financial services and telecommunications to combat criminals that fraudulently target utility customers. For more information, visit the consortium's website: http://www.utilitiesunited.org
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Board MemberCs Week Aug 2018 - PresentSherman, Tx, Us -
Vice President Of Revenue Services And MeteringDuke Energy Corporation Feb 2020 - Jan 2022Charlotte, North Carolina, UsManaged an organization of over one thousand employees and contractors responsible for meter-to-cash operations for Duke Energy’s 8 million electric and gas utility customers across seven states, ensuring timely and accurate processes for over $20 billion of annual utility customer revenue. Functions include: billing, payment processing, credit and collections, meter reading, meter engineering, meter testing and inventory management, field metering, service delivery, revenue assurance (theft and tamper investigations) and AMI operations. -
Vice President Of Customer Operations - Piedmont Natural Gas And Metering ServicesDuke Energy Corporation Sep 2017 - Feb 2020Charlotte, North Carolina, UsLed an organization of 700 employees and 400 contractor resources responsible for customer service, consumer affairs, billing, payments, credit and collections for over one million Piedmont Natural Gas customers in North Carolina, South Carolina and Nashville, TN, as well as metering services for over 7 million customers in Duke Energy's six-state electric operations.
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Vice President, Revenue ServicesDuke Energy Corporation Nov 2013 - Sep 2017Charlotte, North Carolina, UsLed an organization of approximately 400 employees responsible for the management of Duke Energy's utility billing, payments, receivables and customer credit for 7.5 million customers across six states.
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Vice President, Customer Strategy And Innovation/Gm - Customer Planning And AnalyticsDuke Energy Corporation Apr 2010 - Oct 2013Charlotte, North Carolina, UsResponsible for designing and executing Duke Energy/Progress Energy merger integration plan for multiple customer functions and delivering merger synergies for an organization totaling approximately 70 employees and controlling approximately $30 million in annual expenditures in support of Duke Energy’s energy efficiency, demand response and value-added service programs; Responsible for retail strategy coordination, retail program analytical support, product profit tracking, regulatory planning and execution, market research, customer satisfaction reporting and customer experience design; Represented Duke Energy on the board of directors of Advanced Energy (North Carolina’s center for energy research and development); Responsible for designing and obtaining regulatory approvals for the company’s Energy Efficiency programs and revenue models; Represented Duke Energy in numerous public policy forums, including the Energy Efficiency Work Group under the North Carolina legislature’s Energy Policy Council and EEI’s Retail Energy Services Executive Advisory Council
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Vice President, Office Of Nuclear DevelopmentDuke Energy Corporation Nov 2008 - Mar 2010Charlotte, North Carolina, Us>Responsible for regulatory planning and strategy implementation in support of Duke Energy’s new nuclear projects>Engaged state lawmakers and other stakeholders on legislative changes needed to accommodate new nuclear development
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Director, Commercial ServicesDuke Energy Corporation Jan 2006 - Oct 2008Charlotte, North Carolina, UsSuccessfully negotiated natural gas transportation contracts for Duke Energy’s combined-cycle power plant projects; Managed forecasting, analysis, compliance, deal support and contract administration in support of Duke Energy’s Bulk Power Marketing and Regulated Fuels groups, including analytical support for generation outage planning and wholesale deal pricing
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(Various Roles)Duke Energy Corporation Jul 2002 - Dec 2005Charlotte, North Carolina, UsManaged the development of Duke Power’s 10-year strategic plan and 2005 Integrated Resource Plan; Developed renewable energy and demand response strategies for Duke Power; Recruited into company’s rotational development program for graduates of top business schools. Rotations included: Corporate Mergers and Acquisitions, Duke Power Asset Planning, Corporate Strategy, Corporate Environmental Health and Safety, and Broadband over Power Lines initiative
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Member Board Of Directors; Chair, Programs CommitteeClassroom Central Jul 2012 - Jul 2018Charlotte, Nc, UsClassroom Central equips students living in poverty with free school supplies, reaching over 120 thousand students and their teachers in the greater Charlotte area.
Jared Lawrence Skills
Business Process Improvement
Regulatory Strategy Development
Analytics
Strategic Planning
Management
Strategy
Program Management
Utility Regulation
Energy
Project Management
Energy Policy
Financial Analysis
Leadership
Utility Industry
Market Research
Business Strategy
Process Improvement
Demand Response
Accounts Receivable
Energy And Utilities
Customer Satisfaction
Credit
Payments
Billing Process
Customer Service
Power Meters
Meters
Customer Service Training
Call Center Administration
Revenue Cycle Management
Jared Lawrence Education Details
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Duke University - The Fuqua School Of BusinessMaster Of Business Administration (Mba) -
The Johns Hopkins UniversityCivil Engineering
Frequently Asked Questions about Jared Lawrence
What company does Jared Lawrence work for?
Jared Lawrence works for Eversource Energy
What is Jared Lawrence's role at the current company?
Jared Lawrence's current role is Senior Vice President of Customer Operations and Digital Strategy, Chief Customer Officer.
What is Jared Lawrence's email address?
Jared Lawrence's email address is ja****@****rgy.com
What is Jared Lawrence's direct phone number?
Jared Lawrence's direct phone number is +180196*****
What schools did Jared Lawrence attend?
Jared Lawrence attended Duke University - The Fuqua School Of Business, The Johns Hopkins University.
What skills is Jared Lawrence known for?
Jared Lawrence has skills like Business Process Improvement, Regulatory Strategy Development, Analytics, Strategic Planning, Management, Strategy, Program Management, Utility Regulation, Energy, Project Management, Energy Policy, Financial Analysis.
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