Jared Roy Email & Phone Number

• Cultivated and nurtured strong, trust-based client relationships, serving as their primary point of contact.
• Developed and executed customized success plans, establishing clear objectives and KPIs to ensure client goals were met.
• Provided onboarding, training, and ongoing support to enhance client product/service utilization and understanding.
• Efficiently resolved client issues by acting as a mediator between clients and internal teams.
• Identified upselling and cross-selling opportunities to drive revenue growth and maximize client accounts.
• Conducted data analysis to offer data-driven recommendations and prepared regular reports on client health and satisfaction.

Tampa/St. Petersburg, Florida Area

• Managed current client relationships to expand business opportunities with Fortune 100 companies like Home Depot, Tire Kingdom, Simon Properties and Walmart.
• Established protocols on capital projects to expedite project execution from inception to installation.
• Collaborated across organization on scheduling and strategic development of projects.
• Presented to senior leaders and executives on account status.
• Responsible for 4M in roofing contracts sold.
• Maintained government projects for local, state and national entities.Supervised a team of 5 to drive forward client needs and requests

Jacksonville, Florida, United States

• Managed social media accounts and created social media postings for business clients.

• Developed and managed relationships with corporate accounts.
• Fulfilled customer requests including special orders, reservations and travel needs.
• Listened to resolve customer service issues using the appropriate software and communication vehicles.

• Managed and distributed mail and packages throughout the university system.