Jared Roy Email & Phone Number

• Cultivated and nurtured strong, trust-based client relationships, serving as their primary point of contact.• Developed and executed customized success plans, establishing clear objectives and KPIs to ensure client goals were met.• Provided onboarding, training, and ongoing support to enhance client product/service utilization and understanding.• Efficiently resolved client issues by acting as a mediator between clients and internal teams.• Identified upselling and cross-selling opportunities to drive revenue growth and maximize client accounts.• Conducted data analysis to offer data-driven recommendations and prepared regular reports on client health and satisfaction.• Focused on contract renewals, minimizing client churn, and increasing retention rates.

Tampa/St. Petersburg, Florida Area

• Managed current client relationships to expand business opportunities with Fortune 100 companies like Home Depot, Tire Kingdom, Simon Properties and Walmart.• Established protocols on capital projects to expedite project execution from inception to installation. • Collaborated across organization on scheduling and strategic development of projects.• Presented to senior leaders and executives on account status.• Responsible for 4M in roofing contracts sold.• Maintained government projects for local, state and national entities.Supervised a team of 5 to drive forward client needs and requests

Jacksonville, Florida, United States

• Managed social media accounts and created social media postings for business clients.

• Developed and managed relationships with corporate accounts. • Fulfilled customer requests including special orders, reservations and travel needs.• Listened to resolve customer service issues using the appropriate software and communication vehicles.

• Managed and distributed mail and packages throughout the university system.