-Help develop and analyze performance of marketing initiatives that are in line with company goals and objects. -Created customer-facing knowledge base that receives several thousand article visits each month.-Recommends changes to current product development based on market research and new trends.-Co-author for company Sales Playbook that was used to train salesforce-Co-created Sales Funnel document to identify stages of pre sales (Prospect to MQL), sales and post acquisition to help structure our sales pipeline in SFDC CRM.-Developed PPC strategy for the company to help with brand awareness and sales remarketing. -Routinely expands role to find new tasks that require further optimization or strategy.-Pushed company to adopt a CMS change to website building service that positions TDO Software the the premier web designer in the endodontic space.-De Facto Salesforce Administrator

-Provide technical solutions and customer education on endodontic practice management software and various services including mobile access and web design for dental specialists and staff.-Lecture on a variety of topics included social media marketing, software best practices, and new software features at annual user group meetings. -Implemented and created a knowledge base which is one of the primary sources for education and resolution of technical issues.

In this role I assisted with the opening of the store in a high traffic, high volume location in downtown San Francisco.Responsibilities included:-Development of inventory storage system -Driving sales and operational management-Training new employees to follow company procedures and adhere to company culture of excellence -Maintaining effective visual merchandising in the store while remaining true to the company brand-Resolving any disputes that would arise to maintain positive customer experience -Drove sales and routinely awarded sales trophies and certificates for the volume of sales personally achieved as well as for the team as a whole

As a box office supervisor, I was responsible for the efficient ticketing of three theaters during the course of my shift. Another large aspect of my job was ensuring that any customer service or ticketing issues were dealt with in a quick, effective manner.Responsibilities included:-The effective management of box office shifts for three theaters selling tickets for live stage shows in a high pressure environment. -Helped organize and oversee large parties and special events.-Worked with box office management team in both a customer service capacity dealing with escalated customers as well as the back end development of ticketing on systems developed by Vegas.com. -Strong focus on theater operations including training, dispute resolution, and any other capacities that required management intervention.-Coordinated with ushers, photographers, stage crews, producers, and performers -Acted as first point of contact for large groups and VIP guests. -Helped organize meetings to implement new policies and to improve company efficiency

Responsibilities Included:-First point of contact for guests attending live stage shows at the V Theater.-Booking and inputting in house reservations as well as 3rd party broker sales-Upselling products for existing guests to maximize profit for the theater as well as to provide the best customer experience possible-Cash and Credit Card handling