After the acquisition of Access Point by GTT, I joined the Indirect West team as a channel sales director. I achieved Presidents Club recognition 2019, 2022, and 2023. Roles and Responsibilities include client relations, sales partner recruitment, support, sales presentations, product demonstrations, coordination of contract negotiations, and internal liaison with other departments.

Under the leadership of the COO, I began selecting Channel Managers in other territories to expand our sales footprint. During my tenure, I hired channel managers in CA, MD, NC, and FL. These new members joined a successful team of channel sales professionals. During this time, I managed channel manager funnels and coached and counseled them with growing their footprint with sales partners and specific opportunities with the sole purpose of helping the team achieve its goals. I traveled a good bit as I was a working director, having my own sales partner relationships that I continued to cultivate and expand upon. I handled all of the normal employee personnel responsibilities, hiring, coaching and counseling, PTO, and even exits due to underperformance.

I was hand-picked for this role by the CEO, Richard Brown. In this role, I was exposed to vendor management, the development of products for the sales channel to distribute, and interfacing with the necessary department heads to roll out the products and cement in the organization. I managed margin analysis, negotiated with vendors on their terms, and helped with revenue assurance and cost accounting needs. I attended COMPTEL meetings with the CEO to network and partner with more vendors in which to increase our supply chain. During my tenure in this role, API grew its local service footprint across the continental 48 states. I was instrumental in working with Qwest, Embarq, Frontier, Fairpoint, Verizon, SBC, and BellSouth as POC for them. During this time, I was also instrumental in rolling out the early stages of VoIP; working with different vendors to secure a relationship for API to begin reselling the early appearance of VoIP.

As Local Service Manager, I was responsible for the management of the Local Service department which included a Local Provisioning Supervisor and a team of provisioning specialists. During my tenure in this role, I managed employee schedules, PTO, timecards, employee interviews, and hiring and terminating employees. I interfaced with BellSouth and Verizon provisioning departments for escalations of order activity.

We combined our little coffee shop into a new location in downtown Roxboro where we sold candy by the pound balloons and party supplies. We offered a delivery service for balloon and candy bouquets. My responsibilities as a small business owner included, hiring personnel, payroll, scheduling, cash management, accounting, supplier relations and product selection. The business was a quick success with the small town of Roxboro, NC.

My wife, Leah and I were proprietors of a small town coffee shop that we created from the ground up. I handled the procurement of coffee beans from distributors, cash management, employee relations, payroll and deposits.

As an Integrated Services Provisioner, I was responsible for ordering and coordinating activation for circuits which included Unbundled Network Element DS0's and T1's at the time. I handled clients such as BB&T and Mercer College to name a few.

As Baggage Service Manager for the Midway RDU Flight HUB, I managed a team of Baggage Service Personnel and external contracted services. This included managing workload, shift schedules, passenger escalations, deliveries for found luggage, coordination with delivery companies and Midway satellite station managers and coordinators and ground personnel to locate lost bags.

As Station Manager, I negotiated ground support contracts with Delta Airlines and oversaw the daily flight operations for 3 daily flights to/from Jacksonville, FL. I prepared reports for the Revenue Assurance team and balanced a 6 figure annual budget. In interviewing for this job, I presented a Standard Operations Process (SOP) to the VP of Station Operations, that I had prepared during my time as Assistant Station Manager for station setup and applied to my role as the Jacksonville Station Manager.

As Assistant Station Manager, I oversaw daily flight operations which included working with the contracted Delta employees who supported the daily departures and ticket counter functions.

Pre-9/11, as a ticket agent, I was assigned to a shift where I would sell passengers tickets on Midway Airlines flights. I handled a cash drawer, worked in SABRE to check passengers into their flights. I issued bag tags, checked ID's, and questioned passengers about the security of their bags.I also cross-trained as a gate agent, where I interfaced with Flight Crews (including Captains, First Officers, and Flight Attendants) and Operations Personnel. I gained experience with flight operations, managing the departure of flights, checking last minute bags, dealing with oversold flights and re-accommodations of passengers including arranging hotel and alternative flights when necessary.