Jared Beaumont Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• As the End User Computing Manager, I am responsible for leading a team of specialists that designs, delivers and supports the firm’s desktops, laptops, mobile devices, Citrix, multi-function devices and related.
• Lead and manage the roll out of over 2100 devices for refresh, including building of a new SOE, automated user data migration between devices, and document new machine provisioning procedures.
• Migrate the day-to-day management of Windows devices to Intune/Endpoint Manager, utilising Windows Autopilot and White glove for provisioning, modern management and application installation.
• Create and apply Endpoint Manager device Configuration Profiles to replace Group Policy, ensuring all appropriate settings and policies are maintained, including device encryption, security profiles, and updates.
• Successfully managed Windows device OS upgrades to Windows 10 1809, 1909, 20H2 and 21H2.
• Create and implement automated windows and office update patching cycle.

Sydney, Australia

• Reporting to the EUC Manager, I am responsible for the day to day running of the APAC service desk supporting approximately 1600 users located 26 offices. I manage and monitor tickets to closure to ensure strong.
• Day to day running of the Service Desk and the 1st level support function it provides, and act as an escalation point for support issues.
• Ensure strong performance and customer satisfaction levels for the IT Service Desk, manage and monitor all tickets to closure to meet support SLAs.
• Ensure the data entered in all tickets is of consistent quality and accuracy.
• Develop and enhance Service Desk support procedures and processes to improve customer service and engagement.
• Manage and maintain relationships with vendors for the resolution of 3rd party service issues.

Sydney, Australia

• Responsibilities:
• Manage and provide direction to a team of 7 technicians
• Understand project objectives and meet them within deadlines
• Prepare and present proposals to clients, covering both technical and non-technical requirements to secure business
• Maintain and actively manage key client relationships to grow business
• Develop and implement change management processes for client networks

Sydney, Australia

• Key projects and responsibilities included:
• Provide support and service to a range of different clients and systems including Microsoft Windows and Office, Active directory, DNS, Exchange (2003, 2007 and 2010), Terminal Services and VMware ESXi 4.1
• Monitored and maintained client computer systems and networks
• Lead engineer on a number of projects and migrations including POP3 to Small Business server, Exchange upgrades and Lotus notes to Exchange migrations.
• Worked within team to complete projects on time and within budget
• Responded to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements

Sydney A

• Key projects and responsibilities involved:
• Provided service and support to managed services customers for Microsoft Windows and Office
• Monitored and maintained managed services infrastructure including Active Directory, Exchange, Citrix and Symantec Backup Exec technologies
• Migrate client network services to in-house managed service infrastructure
• Dell enterprise hardware installation and maintenance including servers, fibre channel switches, Dell|EMC SAN’s and Tape libraries
• Carried out projects for Dell and other customers involving installations and migrations, technical systems audits, server relocations, backup installations and project management

Sydney, Australia

• Key responsibilities included:
• Provided service and support to home and small office customers for Microsoft Windows and Office
• Assisted in the development and implementations of IT solutions for new and existing clients
• Install, maintain, repair and upgrade a range of difference computer systems and hardware

Sydney, Australia

• Key responsibilities included:
• Provided service and support for internal IT systems including Microsoft Terminal Services, Windows and Office, Active Directory and Exchange
• Maintain and administer local computer systems and network