Jared Beaumont Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

As the End User Computing Manager, I am responsible for leading a team of specialists that designs, delivers and supports the firm’s desktops, laptops, mobile devices, Citrix, multi-function devices and related software environments for KWM in Australia, Singapore and Hong Kong. In this role, I am set the firms long term strategy for End User environments, selecting, designing and implementing the tools and technologies that manage them. Key Achievements: • Lead and manage the roll out of over 2100 devices for refresh, including building of a new SOE, automated user data migration between devices, and document new machine provisioning procedures. • Migrate the day-to-day management of Windows devices to Intune/Endpoint Manager, utilising Windows Autopilot and White glove for provisioning, modern management and application installation. • Create and apply Endpoint Manager device Configuration Profiles to replace Group Policy, ensuring all appropriate settings and policies are maintained, including device encryption, security profiles, and updates. • Successfully managed Windows device OS upgrades to Windows 10 1809, 1909, 20H2 and 21H2. • Create and implement automated windows and office update patching cycle. • Manage multiple firm wide rollouts and software upgrades, including new iManage DMS, VPN client replacement and upgrade, online meeting platform and softphone implementation. • Act as the technical lead and own the roll out of M365 user facing features and products including OneDrive (with network drive migration), OneNote, Exchange online and Microsoft Teams. • Act as key stakeholder and provide input and project management to other projects like building infrastructure upgrades and site relocations. • Implement policies and settings to meet controls described in the ACSC/ASD Essential 8. • Author, implement and manage ITIL Problem Management process for Technology department.

Sydney, Australia

Reporting to the EUC Manager, I am responsible for the day to day running of the APAC service desk supporting approximately 1600 users located 26 offices. I manage and monitor tickets to closure to ensure strong performance and customer satisfaction levels, as well as meeting agreed business SLAs. As an ITIL Major Incident Manger, I am also responsible for ensuring major IT incidents are addressed correctly by the appropriate team, and business stakeholders are informed as required.Responsibilities:• Day to day running of the Service Desk and the 1st level support function it provides, and act as an escalation point for support issues.• Ensure strong performance and customer satisfaction levels for the IT Service Desk, manage and monitor all tickets to closure to meet support SLAs.• Ensure the data entered in all tickets is of consistent quality and accuracy.• Develop and enhance Service Desk support procedures and processes to improve customer service and engagement.• Manage and maintain relationships with vendors for the resolution of 3rd party service issues.• Lead and guide the Service Desk team to ensure the overall output and quality of service meets requirements as well as develop individuals to ensure the balance of skills and experience within the team. • Support Problem Management by providing trending and analytical data on Incidents and Service Request to management and stakeholders as required.• Manage team scheduling and leave to maintain the highest level of service to the business.Key Achievements:• Lead and manage the rollout of over 350 new computers throughout the region as part of our annual refresh project including the building and application of the SOE, scheduling with users, user data migration, and the hiring and scheduling of contracted resources.• Created automated reports containing various data and information for company management, and compiled presented information to members of the executive on a monthly basis.

Sydney, Australia

Responsibilities:• Manage and provide direction to a team of 7 technicians• Understand project objectives and meet them within deadlines• Prepare and present proposals to clients, covering both technical and non-technical requirements to secure business• Maintain and actively manage key client relationships to grow business• Develop and implement change management processes for client networks• Oversee and allocate jobs into ticketing system and ensure they are addressed in a timely manner• Handle complaints and escalations from both staff and clients• Project manage multiple client site network, server upgrades, SOE role outs and relocations• Lead a number of projects including Active Directory and Exchange server upgrades, including Google Apps and Office 365 migrations, file server migrations, virtualisation implementations on both Hyper-V and VMware, laptop/desktop SOE creation and rollouts for Windows XP through to Windows 8.1.• Technically proficient with multiple remote access technologies including VPN (Cisco and Fortinet) and Terminal Services • Experience working with Avaya and Cisco VOIP phone systems and LifeSize Video conferencing unitsKey Achievements:• Lead an upgrade project for a law firm with 200 local and remote users. The upgrade involved migrating their 9 servers to a virtualized ESX environment, including upgrading server operating systems to Server 2012 R2 and migrating their email server to Exchange 2013. The second stage of the project required the build and test of a new workstation Windows 8.1 SOE, and rollout to all users.• Created a candidate interview framework for first and second level team hires. Screened resume’s and conducted first round interviews for new recruits and undertook inductions for successful candidates. • Developed a standard folder structure to store client technical documentation making key information readily available ensuring high quality customer support.

Sydney, Australia

Key projects and responsibilities included:• Provide support and service to a range of different clients and systems including Microsoft Windows and Office, Active directory, DNS, Exchange (2003, 2007 and 2010), Terminal Services and VMware ESXi 4.1• Monitored and maintained client computer systems and networks• Lead engineer on a number of projects and migrations including POP3 to Small Business server, Exchange upgrades and Lotus notes to Exchange migrations.• Worked within team to complete projects on time and within budget• Responded to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements• Implemented job ticketing system to improve internal effectiveness and efficiency and support business growth• Create and update detailed asset lists for client sites

Sydney A

Key projects and responsibilities involved:• Provided service and support to managed services customers for Microsoft Windows and Office• Monitored and maintained managed services infrastructure including Active Directory, Exchange, Citrix and Symantec Backup Exec technologies• Migrate client network services to in-house managed service infrastructure• Dell enterprise hardware installation and maintenance including servers, fibre channel switches, Dell|EMC SAN’s and Tape libraries• Carried out projects for Dell and other customers involving installations and migrations, technical systems audits, server relocations, backup installations and project management

Sydney, Australia

Key responsibilities included:• Provided service and support to home and small office customers for Microsoft Windows and Office• Assisted in the development and implementations of IT solutions for new and existing clients• Install, maintain, repair and upgrade a range of difference computer systems and hardware

Sydney, Australia

Key responsibilities included:• Provided service and support for internal IT systems including Microsoft Terminal Services, Windows and Office, Active Directory and Exchange• Maintain and administer local computer systems and network