Jared B. Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Projects: Accela Permitting system improvements, technology improvements, training materials updateSoftware: Accela Automation (web platform), MS Publisher, MS SharePoint• Subject Matter Expert (SME) for Accela Automation permitting software• Sets future permitting system deployment priorities and features for current Accela improvement project• Drives customer interface improvement through enhancement requests, customer feedback, and testing• Documents software bugs and customer interface issues for IT team to resolve

Greater Seattle Area

Projects: Accela Automation system improvement, Land Use routing process improvement, Race and Social Justice Change TeamSoftware: Microsoft Office Suite (Word, Excel, SharePoint, Publisher), Hansen Web Tools, Adobe Acrobat Pro• Conducts extensive research to create zoning and use histories for buildings• Produces research, zoning, and rebuild letters for properties within Seattle city limits• Reviews and extracts data from archival permits, decision letters, and other microfilm materials to fulfill customer research requests• Verifies and reconciles legal descriptions for parcels of land using City of Seattle and King County records• Reviews and routes land use plans for final recording with King County• Processes permit applications for hazard tree removals, revegetation plans, and platting actions

Seattle, Wa

Projects: Accela Permitting system improvements, technology improvements, training materials updateSoftware: Accela Automation (web platform), MS Publisher, MS SharePoint • Co-leader of Accela Customer Experience (“ACE”) Team responsible for resolving hundreds of advanced customer technical issues with Seattle permitting portal • Acting subject Matter Expert (SME) for Accela Automation permitting software• Trains SDCI staff on pre-application processing, billing, and inspection scheduling in Accela Automation• Resolves high-level permit processing issues impacting long-term, high-volume applicants• Investigates and corrects data issues in permitting system that impact permit issuance time• Documents software bugs and customer interface issues for IT team to resolve• Sets future permitting system deployment priorities and features

Seattle, Washington

Projects: Accela Automation Transition, Race and Social Justice Initiative Change Team, Foreign Language Support Software: Microsoft Office Suite (Word, Excel, SharePoint, Publisher), Hansen Web Tools, Adobe Acrobat Pro• Reduced backlog of overdue applications from over 600 to zero in six months• Corrected over 300 applications that were affected by data-conversion issues, reducing downstream slowdowns• Processes high-visibility project applications that require complex processing and expedited timelines• Develops and implements improved processes for intradepartmental tasks including pre- construction conference scheduling, application routing, and public notice• Provides training and support for Accela permitting system • Resolves customer service issues• Acts as staff resource contact for permit processing issues • Drives IT issues to closure following transition to new permitting system • Schedules staff for call center and applicant services counter • Establishes performance expectations for the team • Provides regular feedback to team members in addition to conducting formal performance appraisals • Identifies the tools and training necessary to improve team performance • Represents the team in department meetings • Approves team expenditures• Complies data-driven reports to track team performance

Seattle, Washington

Projects: Accela Automation transition, foreign language support, phone system improvementSoftware: Microsoft Office Suite (Word, Excel, SharePoint, Publisher), Hansen Web Tools, Adobe Acrobat Pro• Led the effort to expand foreign language support for SDCI customer resources (2017)• Proposed and implemented a new phone tree for the SDCI Applicant Service Center to reduce misrouted calls, shorten response time, and improve customer experience (2017)• Provided general code and permit process information in person, on the phone, or via email to the public including information on status of projects, explaining department procedures and permit process steps, and general code information• Screened application materials to ensure that the materials are complete for processing in support of specific steps in the permit process, including general screening of construction drawings. • Input, updated, and monitored specific information in the permit tracking systems and databases • Compared lot and block legal descriptions provided by applicants to site information established in DCI databases• Coordinated technical appointments to put customer’s in contact with department engineering and consultation services

Seattle

Key Training: Communications networks, Stryker vehicle platformSkills: Radio communications, mission planning software• During active training exercise in 2018, provided instruction in basic Call for Fire (CFF) methodology and radio operations for 200 soldiers of 1st Squadron, 82nd Cavalry Brigade• Trains junior enlisted soldiers in basics of mission planning, enemy observation and reporting, basic artillery doctrine, and call for fire procedures• Observes and identifies enemy targets using field optics, laser rangefinders, and laser designation equipment• Responsible for the setup and maintenance of secure communications systems• Coordinates multifaceted missions involving multiple assets for artillery fire and airstrike missions on enemy targets

Seattle, Wa

Projects: Curriculum development for 4 different adult education courses, materials development, community job shadowing program Software: Microsoft Office Suite (Word, Excel), Canvas LMS, Blackboard LMS, Moodle LMS, Adobe Photoshop, Adobe Acrobat Pro• Taught a level 2/3/4 Adult Basic Education Communications course focused on mastering the functions of the parts of speech, sentence construction, and culminating in a timed 500-word essay• Taught a level 4/5 English Pronunciation course for ESL students at Seattle Central College. Topics include mouth and tongue positions for more accurate vowel and consonant production, phonics, production exercises, and listening exercises• Taught a level 2/3 ESL course at ACRS in Seattle through a partnership with Seattle Central College• Taught a level 5A ESL/vocational skills course to Seattle Housing Authority residents. Responsibilities included: Course design, materials development, formative and summative assessment, PC skills instruction, classroom instruction, new student intake testing

Seattle, Washington

Projects: Curriculum development for two community ESL courses, materials development, citizenship test preparation, formative and summative assessment, document translationSoftware: Microsoft Office Suite (Word, Excel), Canvas LMS• Taught 2, multi-level conversational ESL courses to senior-aged immigrants and refugees

Redmond, Wa

Projects: XBOX One Launch, XBOX 360 refresh, Kinect improvement testing, Microsoft Band testingSoftware: Microsoft Office Suite (Word, Excel), Team Foundation Server, Visual Studio• Responsible for testing WiFi XBOX accessories including fitness products, wireless controllers, camera add-ons, and third party accessories

Bellevue, Wa

Projects: Flagship mobile devices and LTE-enabled tablets for T-Mobile, AT&T, Sprint, and Verizon Software: Microsoft Office Suite (Word, Excel), Jira, Bugzilla• Ensured cellular and GPS devices met federal and carrier requirements prior to market • Streamlined carrier validation process by removing unnecessary and redundant steps without impacting test quality, reducing overall test times• Trained two contractors in proper carrier validation testing methods to expand a key testing capacity within test group• Successfully validated three end-user cellular devices for US and Canada in 2011, allowing for sales in those markets

Bellevue, Wa

Projects: Flagship mobile devices and LTE-enabled tablets for T-Mobile, AT&T, Sprint, and Verizon Software: Microsoft Office Suite (Word, Excel), Jira, Bugzilla• Tested mobile and GPS devices in accordance with federal standards, ensuring safety and functionality• Implemented an effective inventory system to track prototype devices and test equipment more accurately, reducing security risks• Reduced manpower needed per test per hour from 2 to 1 by cross-training 4 contractors in key testing procedures and methodologies• Expedited testing with partner organizations by traveling to 3 major customer sites and training 5 partner engineers on proprietary tools

Projects: Flagship Nokia mobile devices Software: Microsoft Office Suite (Word, Excel)• Completed federally mandated testing on end-user cellular devices, ensuring safety and functionality in major markets across the US and Europe• Successfully led a field test team of 3 engineers during 2 years of testing in multiple markets, including Boston, DC, Atlanta, Miami, and Milan, Italy• Produced test plans based on the latest industry specifications, ensuring testing procedures carried out by company engineers met all federal and carrier requirements

Master Of Education (M.Ed.), Teaching English As A Second Or Foreign Language/Esl Language Instructor, 4.0

Activities and Societies: Hybrid Student Group, Black Student Union, OMSA, MEChA

Master Of Arts (Ma), Public Policy Analysis, 3.75

Activities and Societies: MAPS Program

Bachelor Of Arts (Ba), Spanish Language And Literature, 3.813

Magna cum laude

Professional Certificate, Technical Writing

Activities and Societies: Society for Technical Communication (STC) • Document design • Usability • UDL methodologies • Information.