Manager Of Test Engineering And Support
Currento Joined an existing R&D leadership group to establish a platform for previously siloed Test Engineers.o Built culture bridges between various departments in order to fuse direct reports into a single team or guild.o Built a culture around automation for the team and drove change using metrics.o Negotiated testing requirements with scrum teams to drive better testing practices.o Built a metric platform to monitor team performance, output, and operational concerns.o Built an alerting system (Jira→Slack) to monitor team “contracts” for quality in real time.o Became a Jira admin when the need arose. Drove major clean-up and cost reduction activities. o Established a Confluence knowledge base for the Test and Support teams.o Worked to help drive adoption of healthy agile principles.o Performed all Jira admin duties and encouraged Agile best practices.o Led Support Triage meetings and helped to convert support patterns into bugs, which were ultimately fixed.o Revised, expanded, and managed the Support Escalation pipeline