Jared Boucha, Ms Email & Phone Number

•Led a Six Sigma project to improve the handling of last-minute requests saving the company $70,000 a year.•Implemented an operating framework to accomplish SOP with leadership resulting in a 60% decrease in development time•Facilitated working sessions with (SME) using MS Visio, Word & Excel •Partnered with the Customer Experience team to increase the Chat Bot retention rate by 20%•Led a multi-department automation project to update customer’s billing statement emails with their past due amount•Led an automation project to allow customers to schedule service calls through our IVR. •Led a multi-department project to automate a plan to send out additional late fee reminder emails. This was done manually, and we were able to automate this process saving $120,000 a year.

Idaho Falls

• Conduct on the job training for agents on how to fix technical issues.• Created a needs assessment to increase team productivity. I found a performance gap and prepared a team workshop to improve on call productivity. I evaluated that the workshop increased my team productivity by 30%. • I apply instructional design theories to create e learning trainings to increase the knowledge of my team members. • Specialize in creating job aids that agents can use for future reference.• Update our LMS to make sure our team has the most up to date information. • Utilize eLearning software Active Presenter to create video step by step troubleshooting walk throughs.

• I gave white glove service to our billing and technical VIP customers. • Conducted new hire on the job training with local and remote agents. • Created a soft skills and coaching training presentations and presented them to my team. • Partner with multiple departments to resolve customer’s issues.

Clearfield, Utah

• Processed paperwork for my team of marketing consultants.’• Collaborated with my team to create custom marketing presentations for my clients. • Conducted checks and edits to ensure the paperwork was submitted correctly.

Denver, Colorado

• Created customized marketing plans for my clients to reach their business goals.• Achieved team sales goals and won many awards as a team.• Trained team members with system and sales issues. • Created marketing plans for print, digital and social media. Became an expert on using salesforce.com to manage leads.

Lone Tree Colorado

• Contacted potential customers and make appointments for local marketing consultations.• Found new leads from various online sources and purified leads

• Trained managers and employees on health and food safety policies. • Completed store inspections and created workshops to improve the store. • Created many different training materials and presented them at company wide and manager meetings.• Created metrics for speed of service and compiled and analyzed the data to improve the speed of service.

Master'S Degree, Organization Performance And Workplace Learning

learned the most up to date information about process improvement and learning in the workplace. In my time in the program I created.

Organization Performance & Workplace Learning, Industrial Engineering

Public Relations, Communication